Head of Customer Success (UK Healthcare)
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FULL DESCRIPTION
Head of Customer Success (UK Healthcare)
[Employer hidden — sign up to reveal] Services (DWF) is an international leader in business automation and technology solutions. Healthcare is the company’s largest vertical. This role is fundamental to the success of DWF’s growth plan.
About the Role
As Head of Customer Success (UK Healthcare), you will be responsible for the retention and growth of our existing NHS customer base. This is a senior leadership role that will have management responsibilities for 5+ senior professionals (Account Directors and Customer Success Managers) within the UK healthcare team. You will also lead the development of [Employer hidden — sign up to reveal]’s customer management model across the global healthcare business.
What You Will Do
- Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors and Customer Success Managers.
- Own retention and growth across the current customer base.
- Drive detailed account planning and oversee execution.
- Act as strategic account lead for select few strategic customers.
- Develop a customer management model for the global healthcare business.
- Align across teams and functions.
What We Offer
- A chance to join a market-leading, enterprise-grade automation and AI provider with a strong growth trajectory.
- An opportunity to play a key role in the UK healthcare team.
- Ability to drive meaningful transformation across the NHS through automation and AI.
- An international work environment and collaborative culture.
- Encouragement for learning and self-development.
We Might Be Looking for You If You Match These Criteria
- A background working in or with the NHS; experience in Nordic or US healthcare markets is considered an advantage.
- Strong leadership experience and ability to develop teams.
- Experience in automation, technology-enabled services, or digital transformation.
- Demonstrated ability to build and scale governance structures.
- Strong commercial mindset combined with commitment to customer value.
- Finnish and/or Swedish language skills are considered an advantage.
Salary and Application
OTE Range: £120k – £160k per annum. Apply with your CV or LinkedIn profile by 31st of May. Please note that we will start interviews as soon as suitable candidates are identified. [Employer hidden — sign up to reveal] does not use AI-based tools when assessing candidates.
For more information about [Employer hidden — sign up to reveal] and its work in UK healthcare, visit the [Employer hidden — sign up to reveal] (a [Employer hidden — sign up to reveal] company) site or check this link.