Customer Service Advisor - Insurance

Overview

Reference: CSA1 Glasgow UK
Job Location: United Kingdom -- Scotland -- Strathclyde -- Glasgow City -- Glasgow

The Role

You'll be the first point of contact for our customers – by phone, email, online, or in person. Your role will focus on handling policy queries, mid-term adjustments and claims support while ensuring all processes follow FCA guidelines and our internal standards. This is a varied and people-focused role where clear communication and great service are key.

Key Responsibilities

• Provide excellent customer service and policy support
• Manage mid-term adjustments and customer queries efficiently
• Handle claims support and explain relevant policy details clearly
• Ensure all documentation and customer interactions comply with FCA regulations
• Work closely with team members to maintain high service standards
• Keep up to date with product knowledge through ongoing development
• Support branch standards and contribute to a professional work environment
• Suggest improvements to systems and processes where helpful

About Our Company

With decades of experience in taxi insurance, [Employer hidden — sign up to reveal] has built a trusted name across the UK. We pride ourselves on our friendly teams, straightforward service, and long-standing customer relationships.

The Benefits

• Competitive salary
• Supportive team environment
• Opportunities for training and development
• Modern and welcoming office spaces
• Potential career progression within the company

The Person

• Insurance experience necessary
• A helpful, organised, and proactive attitude
• Strong communication skills – both written and verbal
• Good time management and ability to prioritise
• IT literacy
• A commitment to doing things properly and fairly

Contact Information

Rosemary Gibson