Tenancy Sustainment Officer

Job Overview

The post holder will deliver holistic, housing-related support to tenants across tenure using a person-centred approach, ensuring tenants maintain their tenancies and eviction is prevented.

Key Responsibilities

• Provide holistic, housing-related support to tenants and understand both short and longer-term needs.
• Work in partnership with external agencies and internal teams to tailor support.
• Support tenants directly or via referral for budgeting, life skills, employment, health, domestic abuse, safeguarding.
• Identify and explain suitable benefits, assist with applications and appeals.
• Record performance statistics for monitoring.
• Ensure awareness of tenant/landlord rights and legislation.
• Provide advice on tenancy risk issues (rent arrears, anti-social behaviour, property condition).
• Assist with resettlement of households with homelessness history.
• Encourage social inclusion and meaningful use of time.
• Support landlords to address tenancy management issues.
• Work remotely and support customers in their homes or at appointments.
• Attend statutory and voluntary partnership meetings.
• Attend training and development sessions.
• Maintain awareness of equalities and health & safety policies.

Qualifications

CIH Level 3 desirable.

Additional Information

Contact: Nina Harper. [Employer hidden — sign up to reveal] is an equal opportunity employer and has a responsibility to safeguard and promote the welfare of children and vulnerable adults.