Job Details

[Employer hidden — sign up to reveal] is seeking a Business Analyst for the CEX Unity Programme. This role involves end-to-end process mapping, stakeholder engagement, and governance artefact creation. The position is based at Gaydon, working on a transformative customer experience programme within the automotive sector.

What You Will Do

• Lead end-to-end process mapping across customer experience functions and adjacent teams.
• Collaborate with project leads to build a comprehensive process inventory and document current and future state processes using AIRS.
• Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
• Define responsibilities and accountabilities for tasks, activities, sign-offs, and decisions within each process.
• Support the development of governance artefacts, such as RACI documents, operating model frameworks, and change impact assessments.
• Contribute to detailed organisation design and transition planning for the CEX Unity Programme.

What You Will Bring

• Proven experience leading end-to-end process mapping across multiple teams or functions, using tools such as Visio, Lucidchart, or BPM platforms.
• Expertise in designing both current-state and future-state processes, particularly within organisation design or transformation programmes.
• Strong stakeholder engagement skills, with the ability to facilitate workshops with stakeholders across multiple regions, brands, or functions.
• Experience in creating RACI or similar governance artefacts, mapping cross-team handoffs to clarify responsibilities and decision points.
• A delivery-focused mindset with a collaborative and proactive approach.

Contact

Contact [Employer hidden — sign up to reveal] at [Employer hidden — sign up to reveal] or call [contact hidden]. Job Ref: 71214

Your CV will be forwarded to [Employer hidden — sign up to reveal], a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by [Employer hidden — sign up to reveal] are those of an Employment Agency.