Customer Service Manager
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Halesowen
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£60,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
SAP
CRM
Leadership
People Management
Analytical Skills
Commercial Data Analysis
Communication Skills
Problem Solving
FULL DESCRIPTION
Customer Service Manager
- Location: Halesowen
- Salary: £50k - 60k per year
- Type: Permanent
- Work Type: On Site
- Job Ref: 71480
- Contact: Natalie Smith - [contact hidden]
Job Details
Step into a rewarding career opportunity as a Customer Service Manager, where leadership meets innovation in an environment dedicated to excellence. This role offers the chance to lead a dynamic customer service team, drive operational efficiency, and contribute to the company's ambitious goals.
What You Will Do:
- Lead, coach, and motivate the customer service team to achieve exceptional results.
- Manage daily operations to ensure efficient workflows and high-quality customer interactions.
- Oversee the resolution of customer enquiries and issues with precision and professionalism.
- Drive performance improvement projects and implement innovative solutions.
- Collaborate closely with external sales, finance, marketing, and international teams.
- Ensure compliance with internal controls, trade regulations, and quality standards.
What You Will Bring:
- Proven experience in managing a customer service or internal sales team.
- Strong knowledge of SAP systems and CRM tools.
- Exceptional leadership and people management skills.
- Analytical expertise with the ability to use and manipulate commercial data.
- A customer-focused mindset with excellent communication and problem-solving abilities.
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