Interim Customer Service Manager

Job Details

Our client is a recognised and successful family business who provide top-quality construction tools, site supplies and consumables across the UK. In support of their continued activity, we are seeking an experienced Interim Customer Service Manager to provide short-term leadership and stability to the customer service function during a period of transition. This role is critical in ensuring the smooth day-to-day running of the customer service team while maintaining high standards of customer satisfaction and operational efficiency.

Contract expected to run for between 2 and 5 months, reporting to the Managing Director and with an expected need to support 5 days per week in their head office in Worcester.

Responsibilities

• Oversee the day-to-day operations of the customer service function.
• Ensure timely and effective handling of customer enquiries across all channels.
• Manage and support the resolution of escalated customer issues and complaints.
• Lead, support and motivate a small internal customer service team.
• Review and improve customer service processes to enhance efficiency and service quality.
• Maintain oversight of order processing, query resolution, and customer communications.
• Support continuity and handover for the incoming permanent Customer Service Manager.
• Identify and address any immediate service gaps, risks, or operational challenges.
• Utilise customer service systems to support reporting and service delivery.

Requirements

• Proven experience in a Customer Service Manager or equivalent position.
• Must have a strong understanding of core customer service operations.
• Experience with product based or distribution environments would be beneficial.
• Excellent organisational and communication skills.
• Experienced in implementing new customer service processes.
• Able to provide technical support and training to existing team.

Application

If interested, please apply at your earliest convenience. Your CV will be forwarded to [Employer hidden — sign up to reveal], a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by [Employer hidden — sign up to reveal] are those of an Employment Agency. Contact: [Employer hidden — sign up to reveal] or phone [contact hidden].