Head of SAP AMS - UK

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Slough
TYPE
Full-time
LEVEL
Director
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

SAP AMS leadership SAP modules (FI, MM, SD, PM, PS, Basis, ABAP, BW, Security) ITIL framework Service delivery management Commercial and P&L management Stakeholder management Team leadership (onshore/offshore) SAP S/4HANA and Cloud ALM

FULL DESCRIPTION

Head of SAP AMS - UK

The Head of SAP AMS is a senior leadership role responsible for strategically leading [Employer hidden — sign up to reveal]'s entire SAP Application Managed Services (AMS) practice for onshore operations. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring [Employer hidden — sign up to reveal] delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset.

Key responsibilities

  • AMS Strategy, Leadership & Governance: Build and lead the end-to-end SAP AMS function for onshore operations. Define AMS operating models, resource structures, processes, and governance frameworks. Establish and oversee Module Lead + Primary Resource Model. Drive continuous improvement across delivery, tools, reporting, automation, and standardization. Implement [Employer hidden — sign up to reveal]'s AMS strategic roadmap aligned to growth and RISE/GROW transformations.
  • Service Delivery Excellence: Ensure 100% adherence to SLAs/KPIs across all AMS contracts. Maintain forward-looking risk view. Oversee incident triaging, RCA, patch management, vulnerability management. Ensure structured governance: daily stand-ups, weekly operational reviews, monthly service reviews, quarterly executive reviews. Drive quality of client communication and reporting.
  • Commercial & Contract Management: Own P&L for AMS engagements, including revenue forecasting, cost control, profitability. Drive commercials on renewals, expansions, CR-based income. Ensure compliance with service definitions, chargeability, billing, margin targets. Lead AMS pricing models, SoW creation, commercial negotiations.
  • Resource Planning & Capability: Oversee recruitment, onboarding, capability development of AMS consultants. Implement skill-matrix-driven allocation. Develop module-wise SMEs, leads, backup resources. Drive certifications, upskilling plans (SAP S/4HANA, Cloud ALM, BTP, SAP Activate). Promote culture of ownership and learning.
  • Client Relationship & Stakeholder Management: Serve as senior escalation point and trusted advisor for all AMS clients. Build strong relationships with client IT, business stakeholders, vendor partners. Communicate risks, issues, improvements, transformation opportunities. Ensure transparency through dashboards and performance reports.
  • Tools, Automation & Process Innovation: Strengthen [Employer hidden — sign up to reveal]'s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, monitoring tools. Embed ITIL, SAP Activate, Agile, DevOps best practices. Standardize templates, SOPs, runbooks.
  • Governance of Change, Releases & Projects: Oversee end-to-end change request lifecycle, cost estimation, approvals, delivery. Govern release management cycles including regression testing, deployment readiness, transport approvals, post-release validation. Ensure integration with project teams for hybrid support.

Skills and Qualifications

  • 12–18+ years overall SAP experience with minimum 8+ years in AMS leadership roles.
  • Deep understanding of SAP modules (FI, MM, SD, PM, PS, Basis, ABAP, BW, Security) and integrated landscapes.
  • Strong background in managing large-scale multi-module AMS engagements.
  • Proven track record of leading distributed (onshore/offshore) teams of 30–150 resources.
  • Strong commercial experience – revenue management, margin control, pricing.
  • Experience interacting with C-level stakeholders and managing escalations.
  • Deep understanding of ITIL processes (Incident, Problem, Change, Release).
  • Experience in SAP S/4HANA, RISE, GROW, Cloud ALM, and SAP Activate.
  • Excellent communication, stakeholder management, leadership, and presentation skills.

Preferences

  • ITIL, PMP, Prince2 certification.
  • Experience in asset-intensive industries (Oil & Gas, Utilities, Chemicals, ENR).
  • Experience in automation and monitoring (SAP Solution Manager, Cloud ALM, UiPath).
  • Prior experience in a consulting or SAP Gold Partner environment.

Salary

Based on profile, expertise & exposure

Interview Process at [Employer hidden — sign up to reveal]

  • Round 1: HR Interview
  • Round 2: Technical Round
  • Round 3: Director rendezvous

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