About the Company

[Employer hidden — sign up to reveal] is a trusted, multi-award-winning global market leader developing innovative vehicle safety systems for commercial vehicles and mobile machinery. Our cutting-edge solutions prevent collisions and save lives. Our company culture is defined by ACTION: Aspirational, Customer Centric, One Team, Innovate, Own It, Now.

Purpose of the Role

This role supports both technical project delivery and operational support as Connected Services scales across the UK, USA, Canada and EU. You will collaborate across engineering, product, IT, and customer‑facing teams to deliver and maintain [Employer hidden — sign up to reveal]’s connected fleet solutions.

Key Responsibilities

• Technical Support & Issue Resolution: Provide Level 1–2 technical support for Connected Services products including cloud platforms, telematics devices, SIM management tools, and integrations. Troubleshoot hardware, firmware, connectivity, and platform issues. Support triage workflows and ensure cases are routed correctly.
• Project Support & Delivery: Assist with planning, execution, and monitoring of Connected Services. Contribute to platform rollouts, migrations, feature onboarding, and testing. Support documentation of workflows, processes, and deployment playbooks.
• Systems Administration & Data Handling: Manage tools such as device management, SIM management portals, and subscription databases. Maintain accurate service usage records and regional subscription data. Support KPI reporting for Connected Services and Halo.
• Cross‑Functional Collaboration: Work with engineering, product management, customer service, and regional subsidiaries. Support coordination between UK & EU teams during service expansion. Provide updates to internal meetings and project stakeholders.
• Continuous Improvement: Identify opportunities to streamline support and operational workflows. Feed insights back to engineering and product teams.

Person Specification

• Experience with Azure and/or telematics service platforms.
• Familiarity with SIM lifecycle management and M2M/IoT connectivity.
• Experience with ticketing tools such as Zendesk, CRM, or Jira.
• Exposure to project management or technical project delivery.
• Knowledge of [Employer hidden — sign up to reveal] products or similar commercial vehicle safety systems.
• Strong technical troubleshooting capability in cloud services, IoT, telematics, or connected devices.
• Understanding of networking, SIM connectivity, APIs, and cloud concepts.
• Experience supporting hardware and software in commercial environments.
• Strong verbal and written communication skills for effective interaction.
• Decision-making skills, especially in high-pressure situations.
• Flexibility to adapt to changing circumstances and priorities.
• Strong organisational and multitasking abilities to manage multiple priorities effectively.
• Attention to detail in planning, execution, and follow-through.
• Proven track record of achieving and exceeding goals and objectives.
• Proactive, enthusiastic, and driven.
• Flexibility to work beyond normal business hours when required.