Job Details

• Sector: Automotive
• Function: Commercial
• Contact: Ellie Ebbage ([contact hidden])
• Duration: Contract
• Job Ref: 71620 (multiple references)

What You Will Do

• Manage inbound and outbound client and retailer contact across multiple communication channels, including phone, email, chat, and social media.
• Build rapport with clients and retail teams, ensuring queries are resolved efficiently and with exceptional service.
• Act as a knowledgeable expert on the company’s products and services, delivering solutions that embody modern luxury.
• Handle complaints with professionalism and care, aiming to achieve a first-point resolution.
• Identify and implement opportunities for process improvement, enhancing client experience across the business.
• Maintain accurate client data in customer management systems while ensuring compliance with data protection regulations.

What You Will Bring

• A client-first mindset with a passion for delivering personalised, seamless, and dependable experiences.
• Strong communication skills, both written and verbal, with the ability to engage across various platforms.
• Resilience and enthusiasm to deliver results under pressure while maintaining a positive attitude.
• Proven problem-solving and decision-making skills, with a focus on finding robust solutions.
• Technological savvy and the ability to navigate multiple client management tools effectively.

About the Opportunity

This role is based at Whitley, with hybrid working options available following an initial training period. You will be part of a team redefining client experience for a modern luxury brand.

Application Instructions

Click 'Apply Now' on the job page. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. Ensure your name, email, phone number, and location are included.