Description

We’re looking for an Account Manager to join our Client Success team, based in either our Stockton-on-Tees or Newcastle upon Tyne office. This role is a vital part of ensuring the success and satisfaction of our clients by acting as their trusted advisor and primary point of contact. You will be responsible for monitoring client performance, identifying opportunities for growth, and maintaining strong, enduring relationships. You will possess excellent communication skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.

• Ability to deeply understand client needs and business objectives to successfully identify opportunities for growth.
• Outstanding communication and relationship-building skills to establish trust and long-lasting partnerships.
• Meticulous attention to detail, ensuring accuracy and excellence in all client interactions and deliverables.

Responsibilities

• Client Communication and Relationship Management: Primary contact for clients, delivering clear, professional, and timely communications.
• Performance Monitoring: Regularly analyse client performance data and implement improvements.
• Sales Growth Opportunities: Identify opportunities to upsell additional services.
• Client Deliverables: Conduct monthly calls, annual face-to-face meetings, comprehensive website reviews, and provide monthly value-add items.
• Proactive Problem Solving: Anticipate challenges and respond with innovative solutions.
• Goal Alignment: Conduct regular refresh meetings to align strategies with client goals.
• Operational Management: Maintain comprehensive visibility and document meetings.
• Account Advocacy: Oversee invoicing accuracy and resolve discrepancies.
• Stakeholder Engagement: Establish regular communication at all levels of client organisation.

Requirements

• Strong attention to detail and commitment to delivering high-quality work.
• Analytical mindset with ability to interpret performance data.
• Exceptional communication and interpersonal skills.
• Proven ability to identify growth opportunities within existing client portfolios.
• Highly organised and resourceful, managing multiple accounts effectively.
• Proactive and solution-focused approach.

Core Competences

• Strong communication skills (written and verbal)
• Strong presentation skills
• Strong workload management and prioritisation
• Well presented, well spoken, articulate and professional
• Determined, driven and willing to learn
• Supportive and ability to mentor others
• Skilled at working across departments
• Commercially focussed and results orientated
• Ability to generate new ideas
• Ability to overcome challenges

Benefits

• Competitive basic salary with great progression options
• Unlimited paid holidays
• Hybrid working
• Medicash Cash Plan
• Employee Assistance Programme
• Great working environments (dog-friendly offices)
• High-performance MacBook
• VS Perks monthly treat
• Free daily breakfast, fruit, hot/cold drinks and protein shakes
• Weekly free brunch and lunch
• Friday afternoon drinks
• Pension scheme
• Cycle to work scheme
• EV Car scheme
• Discounts across brands
• Regular team social events
• Training & development

Our Values

[Employer hidden — sign up to reveal] is an equal opportunities employer committed to creating a diverse and inclusive environment. We champion our clients, are one team, create change, and care about what matters.

[Employer hidden — sign up to reveal] does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law.