Clinical Administration Assistant - Titration Service

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is the UK's leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care. A career with [Employer hidden — sign up to reveal] allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role.

Key Responsibilities

• Support the Senior Clinical Treatment Coordinator and Titration Leadership Team with administrative tasks related to the titration service.
• Act as a point of contact for patient and prescriber queries, escalating more complex issues where appropriate.
• Assist in the coordination and administration of prescriber onboarding, inductions, and routine processes.
• Carry out administrative tasks relating to patient care within the titration pathway, ensuring accuracy and timeliness.
• Use the PUK Patient Portal to schedule appointments, update records, and manage communications.
• Support meeting coordination, including scheduling and minute-taking where required.
• Maintain accurate records, spreadsheets, and internal systems in line with PUK processes.
• Assist with data collection and basic reporting to support service monitoring and improvement.
• Manage and complete allocated tasks within PUK systems, ensuring they are actioned or escalated appropriately.
• Communicate effectively with patients, clinicians, and external stakeholders via email and telephone.
• Prioritise workload effectively, adapting to changing service demands.
• Participate in supervision, personal development reviews, and mandatory training.
• Maintain up-to-date knowledge of PUK processes and procedures, raising concerns or incidents as appropriate.

Essential Qualifications, Skills and Experience

• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• Strong customer service skills
• Good working knowledge of Microsoft Office (Word, Excel, Teams, SharePoint)
• Ability to prioritise tasks and manage time effectively
• High attention to detail and accuracy
• Ability to work both independently and as part of a team
• Ability to remain calm and professional under pressure
• Experience in healthcare or another regulated industry

Desirable Qualifications

• Experience in a mental health setting
• Familiarity with patient management systems
• Relevant administrative or healthcare qualification
• RSA II Typing/Audio Typewriting (or equivalent)

What [Employer hidden — sign up to reveal] Offers

[Employer hidden — sign up to reveal] offers a benefits package including Health Cash Plan, Well Hub Subscription, Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance, and Pension options.

Recruitment Process

Application, Profile review, Screening conversation, Competency based interview(s). Reasonable adjustments available upon request. Applications are reviewed on a rolling basis; early application encouraged.