Job Details

[Employer hidden — sign up to reveal] is recruiting a Caseworker in her constituency office on a fixed term basis for six months with possibility of extension, to offer a first-class service to constituents who contact her seeking help and assistance. The role has a split contract, predominately working for [Employer hidden — sign up to reveal] but with a small amount of work for the Hazel Grove Constituency [Employer hidden — sign up to reveal].

Main Duties

• Respond to large number of enquiries from members of the public by phone, email, social media or face to face.
• Draft responses to constituents, liaising with government agencies, voluntary sector and others as appropriate to resolve constituency matters.
• Organise and assist with surgeries and other meetings and follow up as appropriate.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP, ensuring each case is properly documented on our casework management software.
• When applicable, help to manage visits to relevant organisations and manage the diary appropriately, and assist with other matters in the constituency office.

Skills Required

• Excellent research skills.
• Excellent communication skills both written and verbal.
• Excellent organisational skills.
• Tenacious attitude with a commitment to getting the best outcome for every person.
• Ability to learn and advise on a range of casework issues.
• Good knowledge of office-based IT systems and administrative tasks.
• Able to work individually and as part of a team.
• Ability to gain awareness of the activities of an MP's office, policy and law.
• Strong interpersonal skills and ability to work within a sensitive and public facing role.
• Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter).
• Sympathetic to [Employer hidden — sign up to reveal] values.

Additional Information

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 8 May 2026

Interview/Start Dates: Application deadline: 4pm. Interview Date: Interviews will be held in the afternoon on Friday, 15 May. Start Date: As soon as possible.

Application Details

Applicants should send a covering letter (maximum one page) and a CV (maximum two pages) to Jamie Jones at [Employer hidden — sign up to reveal] with the subject line ‘Caseworker Application: YOUR NAME'.

Website: [Employer hidden — sign up to reveal]