Senior Neighbourhood Housing Officer - 12 Month Contract

What you’ll be doing:

• Supervise, mentor and support Housing Officer Apprentices, ensuring their development and successful progression.
• Support the Neighbourhood Team Leader in delivering a high-quality, customer-focused tenancy and estate management service.
• Provide day-to-day guidance to Neighbourhood Housing Officers, supporting them with complex or sensitive cases.
• Undertake a range of Neighbourhood Officer duties, including managing your own patch where required.
• Assist in monitoring team performance, using data and KPIs to drive service improvements and ensure targets are met.
• Investigate complaints and ensure responses are delivered within agreed timescales, including supporting Councillor enquiries.
• Oversee and support complex cases including anti-social behaviour, tenancy breaches, succession claims and safeguarding concerns.
• Support the management of compliance-related cases, including no access and decant cases, ensuring risks are effectively managed.
• Carry out audit checks on tenancy and ASB cases to ensure compliance with procedures and high-quality case management.
• Support induction and training of new starters, helping to embed a strong performance culture within the team.
• Work collaboratively with internal teams including Safer Estates, Assets and Tenant Involvement to deliver joined-up services.
• Build and maintain strong relationships with external partners, stakeholders and local agencies, representing the organisation at meetings.
• Support the delivery of neighbourhood plans, estate walkabouts and community engagement activities.
• Contribute to service improvements, helping to create safe, clean and well-managed neighbourhoods.
• Promote tenant engagement and support resident involvement in shaping services.
• Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.
• Participate in out-of-hours on-call rota where required.

What we’re looking for:

• Experience working in housing management or delivering services in a similar environment.
• Strong knowledge of housing legislation, tenancy management and best practice.
• Experience supervising, mentoring or supporting colleagues within a team.
• Experience managing complex caseloads, including anti-social behaviour and tenancy-related issues.
• Strong communication and interpersonal skills, with the ability to influence and build relationships with a wide range of stakeholders.
• Ability to manage a varied workload, prioritising effectively and working both independently and as part of a team.
• Experience using data to monitor performance and drive service improvements.
• Ability to coach and support others, promoting high performance and continuous improvement.
• A proactive, resilient and solution-focused approach to work.
• Commitment to safeguarding, equality, diversity and excellent customer service.
• GCSEs (or equivalent) in English and Maths.
• CIH Level 3 (or willingness to work towards) is desirable.
• Full UK driving licence and willingness to travel as required.

Interview Process:

Candidates will be invited to attend an interview on Wednesday 27th May 2026 at the Liverpool City Centre Office, including a competency-based discussion.

Additional Information:

Pre-employment checks include right to work verification, qualification certificate check, two references, occupational health questionnaire, DBS check (if required), and completion of new starter documentation.

Benefits: 25 days annual leave plus bank holidays (increasing to 30 after 5 years), enhanced family pay, holiday purchase scheme, Aviva pension, Wagestream, lease car scheme, employee discounts, e-learning, recognition schemes, flexible working, discounted gym, BUPA health expenses (eligible employees).

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