Neighbourhood Housing Officer

🔒 Confidential Employer

Posted 7 May 2026

LOCATION

Liverpool

TYPE

Contract

LEVEL

Mid-Senior level

SALARY

£34,064 / year

SKILLS

Tenancy management Anti-social behaviour management Housing legislation knowledge Customer service Data analysis Report writing Communication skills Problem-solving

FULL DESCRIPTION

Neighbourhood Housing Officer - Liverpool - 12 Month Contract

[Employer hidden — sign up to reveal] Group is looking for a Neighbourhood Housing Officer to join their team. This role is based in Liverpool, with travel across operational areas. The position offers a salary of £34,064 (pending pay award) and a range of benefits.

What you’ll be doing

Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
Provide advice and support to tenants and residents on all aspects of tenancy management.
Carry out tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
Manage a caseload of tenancy-related issues including anti-social behaviour, tenancy breaches and tenancy sustainment cases.
Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to support services.
Use data and insight to identify risks within your patch and prioritise resources effectively.
Prepare and serve notices where tenancy conditions have been breached.
Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment.
Build strong relationships with external partners, agencies and stakeholders.
Promote tenant engagement and support resident involvement.
Carry out estate inspections to improve neighbourhoods.
Maintain accurate records and case management systems.
Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.

What we’re looking for

Experience working in housing management or similar customer service environment.
Knowledge of housing legislation and tenancy management practices.
Experience managing caseloads including anti-social behaviour and tenancy issues.
Strong communication and interpersonal skills.
Ability to manage a varied workload and work independently.
Experience maintaining accurate records and producing reports.
Confidence in using data to monitor performance.
Proactive and resilient approach with ability to manage challenging situations.
Commitment to health & safety, safeguarding, equality and excellent customer service.
GCSEs (or equivalent) in English and Maths.
CIH Level 3 (or willingness to work towards) desirable.
Full UK driving licence and willingness to travel.

Interview Process

Competency-based interview week commencing 26th May 2026 at Liverpool City Centre Office.

Additional Information

Pre-employment checks include right to work verification, qualification checks, references, occupational health, DBS and new starter documentation.

Benefits

Generous Annual Leave: 25 days plus bank holidays, increasing to 30 after 5 years.
Family Support: Enhanced maternity, paternity and adoption pay.
Financial Flexibility: Holiday purchase scheme, Aviva pension, Wagestream.
Travel and Transport: Lease car scheme, employee discounts.
Continuous Learning: E-learning workshops, professional qualifications.
Recognition and Well-being: Reward schemes, volunteer days, enhanced sick pay, discounted gym.
Flexible Working: Agile working supported.
Comfortable Workspaces: Well-designed offices with good transport links.
Health and Wellness: BUPA health expenses for eligible employees.

Salary and Details

Salary: £34,064 (pending pay award). Hours: 37 per week. Closing date: 19-05-2026.