Neighbourhood Officer - Liverpool

What you’ll be doing

• Manage a defined patch of housing stock, delivering tenancy and estate management services.
• Provide advice and support to tenants and residents on tenancy management.
• Carry out visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
• Manage a caseload of tenancy-related issues including anti-social behaviour, tenancy breaches and tenancy sustainment.
• Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
• Work proactively to support tenancy sustainment, carrying out needs assessments and signposting.
• Use data and insight to identify risks and prioritise resources.
• Prepare and serve notices where tenancy conditions have been breached.
• Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment.
• Build strong relationships with external partners and stakeholders.
• Promote tenant engagement and support resident involvement.
• Carry out estate inspections to improve neighbourhoods.
• Maintain accurate records and case management systems.
• Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.

What we’re looking for

• Experience in housing management or delivering services to customers.
• Knowledge of housing legislation and tenancy management practices.
• Experience managing caseloads including anti-social behaviour.
• Strong communication and interpersonal skills.
• Ability to manage a varied workload and work independently.
• Experience maintaining records and producing reports.
• Confidence in using data to monitor performance.
• Proactive and resilient approach.
• Commitment to health and safety, safeguarding, equality, and customer service.
• GCSEs (or equivalent) in English and Maths.
• CIH Level 3 (or willingness to work towards) desirable.
• Full UK driving licence and willingness to travel.

Interview Process

Competency-based interview week commencing 26th May 2026 at Liverpool City Centre Office.

Additional Information

Pre-employment checks: right to work, qualification certificates, references, occupational health, DBS if required.

Benefits

• Generous Annual Leave: 25 days plus bank holidays, rising to 30 after 5 years.
• Enhanced maternity, paternity, and adoption pay.
• Holiday purchase scheme and Aviva pension.
• Wagestream, lease car scheme, employee discounts.
• Learning and development opportunities.
• Reward and recognition schemes, volunteering.
• Flexible working and well-designed offices.
• BUPA health expenses coverage for eligible employees.