Neighbourhood Housing Officer

What you’ll be doing

• Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
• Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high-quality, customer-focused service.
• Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
• Manage a caseload of tenancy-related issues, including anti-social behaviour, tenancy breaches and tenancy sustainment cases.
• Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
• Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services.
• Use data and insight to identify risks within your patch and prioritise resources effectively.
• Prepare and serve notices where tenancy conditions have been breached.
• Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined-up services.
• Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required.
• Promote tenant engagement and support resident involvement in local decision-making and neighbourhood improvements.
• Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed.
• Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements.
• Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.

What we’re looking for

• Experience working in housing management or delivering services to customers in a similar environment.
• Knowledge of housing legislation and tenancy management practices.
• Experience managing caseloads, including anti-social behaviour and tenancy-related issues.
• Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
• Ability to manage a varied workload, prioritising effectively and working independently.
• Experience maintaining accurate records and producing reports.
• Confidence in using data to monitor performance and inform decision-making.
• A proactive and resilient approach, with the ability to manage challenging situations professionally.
• A commitment to health and safety, safeguarding, equality, and excellent customer service.
• GCSEs (or equivalent) in English and Maths.
• CIH Level 3 (or willingness to work towards) is desirable.
• Full UK driving licence and willingness to travel as required.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check (where applicable)
• Two completed references
• Occupational Health questionnaire – Fit for Work
• DBS check (if required for the role)
• Completion of all new starter documentation including signed terms and conditions

Benefits

• Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.