Project Support Officer

Job Description

We are looking for an experienced Project Support Officer to join our Customer Excellence team at HMS, part of the [Employer hidden — sign up to reveal] Group, on a 12‑month fixed‑term contract. In this role, you will support the HMS Business Systems Manager in coordinating and managing the organisation’s business change activity. You will play a key part in planning, implementing and tracking projects – including ICT systems and business processes – ensuring risks are effectively managed and projects are delivered on time, within budget and in line with agreed objectives. Working flexibly and collaboratively, you will help ensure a seamless, value‑for‑money service that supports our operational priorities and delivers positive outcomes for our customers.

What You’ll Be Doing

• Support the HMS Business Systems Manager with the coordination and delivery of business change activity, including daily reporting, user acceptance testing and training documentation.
• Work closely with operational teams, ICT and key stakeholders to deliver business improvements and operational efficiencies.
• Provide timely and accurate project and administrative support, including organising meetings, taking notes, tracking actions and maintaining project documentation.
• Act as the PDA super user, ensuring all new starters receive consistent and effective training in PDA use.
• Support the planning, implementation and performance tracking of projects, including ICT systems and business processes, ensuring delivery on time and within budget.
• Manage administrative processes efficiently, ensuring all tasks, records and documentation are up to date.
• Build and maintain effective working relationships with stakeholders to understand priorities and provide proactive, solution‑focused support.
• Deliver end‑user training and support new ways of working that improve services and drive continuous improvement.
• Support project delivery within the corporate risk management framework, ensuring risks are managed and issues are escalated appropriately.
• Ensure compliance with financial, health and safety, and equality policies, embedding fairness and safe working practices across all activity.

What We’re Looking For

• NVQ Level 3 or equivalent in Customer Service or related business discipline
• Experience of using a computerised planning systems.
• Strong planning skills with the ability to prioritise and meet deadlines
• A customer‑focused approach with a commitment to delivering excellent service
• Good communication skills which enable the post holder to communicate effectively with customers and colleagues
• Full, clean UK or EU driving license

Interview Process

Candidates will be invited to attend an interview, which will include a competency-based discussion to assess relevant skills, experience, and technical knowledge for the role. Interviews will take place w/c 18th May at our Stonebridge Office.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check
• Two completed references
• Occupational Health questionnaire – Fit for Work
• DBS check (if required for the role)
• Completion of all new starter documentation including signed terms and conditions

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Benefits

• Generous Annual Leave: Start with 24 days plus bank holidays, increasing one day per year up to a maximum of 28
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay
• Financial Flexibility: Aviva pension plan, Wagestream access, season loans
• Travel and Transport: Lease car scheme, employee discounts on bikes and holidays
• Continuous Learning: E-learning workshops, support for professional qualifications
• Recognition and Well-being: Reward schemes, volunteer opportunities, enhanced sick pay, discounted gym memberships
• Flexible Working: Championing flexible and agile working
• Comfortable Workspaces: Well-designed offices with excellent public transport links, employee assistance programs, occupational health support