Employment and Skills Team Leader

What you’ll be doing:

• Lead, coach and develop a team of Employment & Skills Advisors to deliver high-quality, person-centred support that improves outcomes for customers.
• Drive team performance through clear objectives, data insight and continuous improvement, ensuring targets are met and social impact is evidenced.
• Oversee the delivery of employment and skills programmes, including recruitment events, volunteering opportunities, work placements and employer partnerships.
• Build and maintain strong relationships with employers, training providers, community organisations and external partners to expand opportunities for customers.
• Support customers to access meaningful employment opportunities, helping to tackle unemployment, economic inactivity and low pay.
• Ensure all delivery meets quality standards, including safeguarding, data protection and relevant organisational policies.
• Monitor and report on performance, ensuring accurate recording of customer journeys, outcomes and programme impact.
• Support the delivery of the Employment Operational Plan, including tracking costs, outcomes and contract compliance.
• Work collaboratively with internal teams, including Communications, to promote opportunities, share success stories and increase engagement.
• Represent the organisation at meetings, events and networks, building partnerships and promoting services.
• Ensure all programmes and activities are effectively marketed, monitored and evaluated to deliver value for money.
• Promote a culture of continuous improvement, innovation and learning within the team.
• Ensure compliance with health and safety, equality and diversity, and safeguarding requirements.
• Work flexibly across locations within the Liverpool City Region, Warrington and Cheshire as required.

What we’re looking for:

• Experience delivering employment and skills support, including advice, guidance, volunteering or work placement programmes.
• Experience leading, supporting or developing staff, with the ability to motivate and drive performance.
• Strong understanding of employment-related challenges, including unemployment, economic inactivity and in-work poverty.
• Experience of working in partnership with external organisations, building and maintaining effective relationships.
• Ability to monitor performance, manage data and demonstrate outcomes and impact.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to engage and influence a wide range of stakeholders.
• Knowledge of safeguarding, equality and diversity, and working within a compliant framework.
• Confidence using IT systems, including Microsoft Office and case management systems.
• A proactive, flexible approach, with the ability to adapt to changing priorities and business needs.
• A full driving licence and access to a vehicle.
• A commitment to delivering high-quality, customer-focused services that make a positive difference.

Interview Process:

Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge and skills required for the role. As well as a short presentation, details for this will be provided ahead of time to allow you to prepare. Interviews will take place at our St Helens Central Office, week commencing 18th May 2026.

Additional Information:

• Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification, Qualification certificate check (where applicable), Two completed references, Occupational Health questionnaire – Fit for Work, Enhanced DBS is required, Completion of all new starter documentation including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Benefits:

• Generous Annual Leave: Start with 25 days plus bank holidays, increasing to a maximum of 27.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay.
• Financial Flexibility: Holiday purchase scheme, Aviva pension plan, Wagestream.
• Travel and Transport: Lease car scheme, employee discounts.
• Continuous Learning: E-learning workshops, support for professional qualifications.
• Recognition and Well-being: Reward schemes, volunteer days, enhanced sick pay, discounted gym memberships.
• Flexible Working: Champion flexible and agile working.
• Comfortable Workspaces: Well-designed offices, employee assistance programs.
• Health and Wellness: BUPA health expenses coverage for eligible employees.