Tenant Involvement Officer

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
St. Helens
TYPE
Full-time
LEVEL
Associate
SALARY
£34,279 / year
CATEGORY
Social Care
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Tenant involvement Regulatory compliance Interpersonal skills Consultation and engagement Driving license (UK) Customer service Record keeping Event organization

FULL DESCRIPTION

Tenant Involvement Officer (9-Month Fixed-Term Contract)

[Employer hidden — sign up to reveal] Group is seeking a Tenant Involvement Officer to play a key role in strengthening tenant voice across the organisation. Working closely with the Team Leader for Tenant Voice, you will help deliver and promote meaningful tenant involvement in line with the [Employer hidden — sign up to reveal] Tenant Voice Strategy, ensuring our approach to engagement is inclusive, outcome‑focused and meets regulatory requirements.

Through collaboration with tenants, colleagues and key stakeholders, you will support continuous service improvement, transparency and value for money, while empowering tenants to influence decisions and represent themselves through a range of formal and informal participation opportunities.

This role will require regular travel around the Liverpool area.

What You’ll Be Doing:

  • Support the delivery of tenant involvement activities that align with [Employer hidden — sign up to reveal] objectives, regulatory requirements and the Tenant Voice Strategy.
  • Promote a strong, inclusive tenant movement that influences decisions about homes, neighbourhoods and service delivery.
  • Develop, promote and widen access to tenant involvement opportunities, with a focus on increasing participation from harder‑to‑reach tenants.
  • Work with the [Employer hidden — sign up to reveal] Foundation and internal colleagues to support the engagement and recruitment of tenants across formal and informal structures.
  • Contribute to the development of new and innovative tenant engagement approaches, including emerging groups and engagement linked to new developments.
  • Support the planning, delivery, monitoring and review of Tenant Voice initiatives, including scrutiny, mystery shopping, digital engagement and resident groups.
  • Organise and support a range of tenant meetings, consultations and panels, working closely with managers across the organisation.
  • Work with Business Analysts to evaluate tenant involvement activities, assessing impact, outcomes and value for money, and sharing learning.
  • Maintain accurate records of all tenant involvement activity, including databases, consultations, meetings, communication and engagement outcomes.
  • Represent the Tenant Voice team internally and externally, supporting events, partnership working and promoting high standards of customer care in line with [Employer hidden — sign up to reveal] values.

What We’re Looking For:

  • 3 GCSE’s grade C or above, or equivalent
  • Commitment to continuous personal and professional development
  • Housing related experience or experience of dealing with the public in a service with a strong customer focus.
  • Experience of consulting with customers and service users and knowledge of challenges.
  • A clear knowledge and understanding of regulatory standards and principles of tenant involvement.
  • Excellent interpersonal skills, ability to get on well with people and gain trust and confidence of internal and external stakeholders and partners
  • Full, clean UK Driver’s License with access to a vehicle.

Interview Process:

Candidates will undergo in-person interviews at our St Helens Office, consisting of a competency-based interview.

Interviews will be held on Monday 18th May 2026.

Additional Information

Successful applicants must complete the following pre-employment checks including:

  • Right to work verification
  • Qualification certificate check
  • Two satisfactory references
  • Occupational Health Questionnaire
  • Enhanced DBS check
  • Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Salary & Benefits

Salary: £34,279 FTE (Pending pay award)

Hours: 37 per week

Benefits:

  • Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
  • Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
  • Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
  • Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
  • Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
  • Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
  • Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
  • Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
  • Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.

Closing Date

11-05-2026

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