Tenancy Sustain Officer

🔒 Confidential Employer

Posted 7 May 2026

LOCATION

St. Helen's

TYPE

Full-time

LEVEL

Mid-Senior level

SALARY

£34,064 / year

SKILLS

Safeguarding Assessment and support planning Multi-agency working Risk management Tenancy management Income maximisation Hoarding intervention Customer care

FULL DESCRIPTION

Tenancy Sustain Officer

[Employer hidden — sign up to reveal] Group is seeking a motivated and compassionate Tenancy Sustain Officer to join our dedicated Tenancy Sustainment Team. In this rewarding role, you will work closely with tenants and their families who are experiencing unmet support needs, providing practical advice, guidance and hands-on support to help them successfully manage and sustain their tenancies. By empowering individuals to engage positively with services, build independence and improve wellbeing, you will play a vital role in preventing homelessness, reducing tenancy failure and supporting people to thrive in their homes and communities.

What You’ll Be Doing

Triage referrals on a rota basis, liaising with residents, referrers and partner agencies to identify risks and determine appropriate support needs.
Make timely initial contact with individuals and agencies to respond to risk, provide early advice and deliver immediate support where required.
Identify, manage and respond to risks including safeguarding concerns, domestic abuse, and risks to children and vulnerable adults, using relevant local authority pathways.
Assess the needs of residents with complex circumstances or at risk of tenancy failure, implementing effective interventions or signposting to external support services.
Work with individuals and their families to access services that improve wellbeing, promote independence and meet identified support needs.
Provide practical and specialist housing-related advice and support, including guidance on health, finances, welfare benefits and sustaining tenancies.
Manage a caseload using a holistic, person-centred approach, focusing on risk reduction, income maximisation, property condition, and compliance with tenancy conditions.
Identify and respond to issues such as property neglect and hoarding, developing action plans and working collaboratively with partner agencies.
Lead on and contribute to multi-agency working, including case discussions, meetings, referrals, and identifying grants or funding to address food, fuel and furniture poverty.

What We’re Looking For

GCSE English and Maths or to an equivalent
Level 3 CIH or willingness to work towards
Extensive experience of working in a housing, social care or support services
Demonstrates evidence of an effective approach to customer care and service delivery
Knowledge of completing assessments and developing support plans with targets and outcomes for clients
Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these
Knowledge and experience of safeguarding policies and procedures.

Salary & Benefits

Salary: £34,064
Hours: 37 per week
Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
Family Support: Enjoy enhanced maternity, paternity, and adoption pay.
Financial Flexibility: Holiday purchase scheme, Aviva pension plan, Wagestream.
Travel and Transport: Lease car scheme, employee discounts on bikes and holidays.
Continuous Learning: E-learning workshops, professional qualification support.
Recognition and Well-being: Reward schemes, volunteer days, enhanced sick pay, discounted gym memberships.
Flexible Working: Flexible and agile working supported.
Health and Wellness: BUPA health expenses coverage for eligible employees.

Additional Information

Interview Process: In-person competency-based interviews w/c 18th May 2026 at St. Helens office.
Pre-employment checks: Right to work, qualification check, references, OH questionnaire, Enhanced DBS, new starter documentation.
Closing date: 07-05-2026