Customer Service Assistant

Job Description

[Employer hidden — sign up to reveal]'s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.

Responsibilities

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Requirements

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to customers.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

Personal Characteristics

• [Employer hidden — sign up to reveal] operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Benefits

• Holidays – 28 days paid holiday pro-rata including bank holidays.
• Your Birthday off.
• Perkbox account with lifestyle perks.
• Royal London Pension – 3% employer contribution.
• Parties & Events.
• Recognition Programmes.
• Career Development – Bronze, Silver, Gold & Platinum training.
• 24/7 Employee Assistance.

Additional Information

Department: [Employer hidden]

Role: Customer Service Assistant - Day

Locations: Bristol

Hourly salary: £13.45

Employment type: Part-time

Right to Work & DBS: All offers subject to DBS checks. Unfortunately, we are unable to offer Right to Work Sponsorship.