Housekeeping Assistant

About the Role

[Employer hidden — sign up to reveal]'s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re expanding our housekeeping team with the appoint of an experienced Housekeeper to deliver a luxury, home-from-home cleaning service for our residents’ studio apartments whilst ensuring our premium site & facilities are maintained to the highest standards.

Key Responsibilities

• Provide an exceptional, personalised room cleaning service to students by ensuring their studios are maintained to a clean, healthy & presentable standard.
• Working towards designated schedules, cleaning duties include but are not exclusive to; dusting, sweeping, vacuuming, anti-bacterial cleaning of surfaces and making beds.
• Ensure our facilities are being looked after respectfully by students & guests.
• Maintain the upkeep of our premium site & facilities.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Be a point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
• Using a smart phone / tablet, record & manage each studio clean: each studio clean is to be photographed prior to, and at the end of each clean.
• Report any concerning behaviour of students that could be an indication of welfare concern.
• Monitor cleaning stock levels and communicate needs to the Assistant Residence Manager or Residence Manager. Assist in ordering stock to maintain appropriate inventory.
• Housekeepers must understand and follow 'Control of Substances Hazardous to Health' (COSHH) regulations to protect their health and safety when using cleaning chemicals.

Who We Want to Join Our Team

Professional Experience

• A well-versed housekeeping professional with experience in large, multi-room residence facilities such as accommodation buildings, hotels or hospitals.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Housekeepers must be technologically astute.
• Good understanding of COSHH regulations and practices

Personal Characteristics

• [Employer hidden — sign up to reveal] operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All [Employer hidden — sign up to reveal] colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Why Work for Us

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays – Holidays are paid on a pro-rata basis reflective of hours worked. 28 days paid holiday including bank holidays, pro-rata.
• Your Birthday – We insist that our employees take their birthday off work.
• Perkbox – Access to a Perkbox account for lifestyle perks.
• Royal London Pension – [Employer hidden — sign up to reveal] contributes 3% of salary to your pension pot in addition to 5% employee contribution.
• Parties & Events – Hosted annually to celebrate success.
• Recognition Programmes – Employee of the month, experience awards, etc.
• Career Development – Induction and Bronze, Silver, Gold & Platinum training schemes.
• 24/7 Employee Assistance – Confidential support service.

Right to Work & DBS

All offers are subject to DBS checks. Unfortunately, we are unable to offer Right to Work Sponsorship.

Department: [Employer hidden — sign up to reveal] | Role: Housekeeping Assistant | Locations: Warwick Cannon Park, Coventry | Hourly salary: £13.45 | Employment type: Part-time