About the Role

Our Assistant Residence Manager plays a critical role ensuring seamless operations and effective leadership. We’re looking for an experienced premium brand ambassador with strong leadership qualities to support the Residence Manager in leading the on-site team at [Employer hidden — sign up to reveal] Student.

[Employer hidden — sign up to reveal] Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. We’re looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on-site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives.

Key Responsibilities

• Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team.
• Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
• Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
• Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards.
• Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations.
• Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere.

Who We’re Looking For

[Employer hidden — sign up to reveal] Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership.

Professional Experience

• An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
• Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.
• Developed and implemented customer satisfaction programs.
• Compliant with maintenance of building safety standards.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant Residence Manager must be technologically astute.

Personal Characteristics

• Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
• A hands-on attitude, combined with strong communication and people management skills.
• A strategic thinker.
• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.

Benefits

• Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)
• Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
• Perkbox – All employees are given access to a Perkbox account for lifestyle perks.
• Royal London Pension – [Employer hidden — sign up to reveal] Group contributes 3% of salary plus 5% employee contribution.
• Parties & Events – Annual events to celebrate success.
• Recognition Programmes – Employee of the month, community champion, etc.
• Career Development – Induction and learning & development programmes (Bronze, Silver, Gold, Platinum).
• 24/7 Employee Assistance – Confidential support service.

Important Information

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks including DBS checks.