Day Concierge

Job Details

• Location: Manchester, Union, East Tower
• Hourly Rate: £13.50
• Contract: Permanent, 16 hours per week
• Working Hours: Flexible between 7am - 9pm
• Department: Union
• Role: Concierge - Day

Role Overview

Our Concierge team provide personalised, high-end services including welcoming and serving residents, delivering quality experiences, and managing complex requests ensuring utmost satisfaction.

Key Responsibilities

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Manage room turn arounds, check-in and check-outs.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.

Additional Responsibilities

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
• Be a point of contact for any potential incident or emergency that may occur onsite.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Candidate Profile

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.

Personal Characteristics

• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks.

Benefits

• Holidays – 28 days paid holiday including bank holidays, pro-rata.
• Your Birthday – Paid day off.
• Perkbox – Access to lifestyle perks.
• Royal London Pension – 3% employer contribution.
• Parties & Events – Annual celebrations.
• Recognition Programmes – Employee of the month, etc.
• Career Development – Training and progression schemes.
• 24/7 Employee Assistance – Confidential support.

Important Notes

All offers are subject to DBS checks. [Employer hidden — sign up to reveal] Group is unable to offer Right to Work Sponsorship.