Assistant Residence Manager
SKILLS
FULL DESCRIPTION
Assistant Residence Manager
[Employer hidden — view at passion-project.co.uk] · Edinburgh, Iona Street
Salary: £30,000 per year
Contract: Permanent, 42.5 hours per week
Working Patterns: Monday – Sunday, shifts from 7am to 9pm, including 2 late finishes per week and 1 weekend in 3 or 4.
About [Employer hidden]
[Employer hidden — sign up to reveal]'s next-level apartment design offers a variety of studios to suit our students lives. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. We’re looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on-site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives.
Key Responsibilities
- Leadership – Motivate and lead the team effectively, providing clear communication and a positive work environment with a focus on empathy and understanding.
- Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships.
- Maintenance Oversight – Coordinate repairs and maintenance requests with operatives and contractors.
- Health & Safety/Compliance – Enforce building rules and regulations, ensuring adherence to laws and safety standards.
- Emergency Response – First point of contact for emergencies, coordinating necessary actions.
- Marketing & Event Management – Assist with marketing vacant studios, showcasing properties, and managing the leasing process. Organise events to foster community.
Who We’re Looking For
[Employer hidden — sign up to reveal] delivers a luxury, all-encompassing residential experience. We aim to guarantee the best customer service to all residents 24/7. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership.
Professional Experience
- An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
- Premium brand ambassador, having served as the face of a luxury brand.
- Developed and implemented customer satisfaction programs.
- Compliant with maintenance of building safety standards.
- Technologically astute with various systems and software.
Personal Characteristics
- Excellent interpersonal skills and ability to motivate, lead and develop teams.
- Hands-on attitude with strong communication and people management skills.
- Strategic thinker.
- Flexibility for rotating shift patterns, early starts and late finishes.
Why Work for Us
- Holidays: 22 days paid holiday rising to 25 days (pro rata).
- Bank Holidays: 8 paid holidays.
- Perkbox: Lifestyle perks including cinema, supermarket savings, and more.
- Royal London Pension: 3% employer contribution plus 5% employee.
- Parties & Events: Annual events to celebrate success.
- Recognition Programmes: Employee of the month, experience awards, etc.
- Career Development: Thorough induction and training schemes from Bronze to Platinum.
- 24/7 Employee Assistance: Confidential support service.
Important Information
Unfortunately, we are unable to offer Right to Work Sponsorship. All offers are subject to satisfactory pre-employment checks including DBS.