About the Role

Our night-time Customer Service Assistants deliver a crucial, multi-purpose function to our Vita brand with significant responsibility and an exceptional, personalised service to residents. [Employer hidden — sign up to reveal]'s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.

Key Responsibilities

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift.
• Ensure our facilities are being looked after respectfully by students & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations.

Who We Want to Join Our Team

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to customers.
• Cleaning will amount to a significant part of this position; we need people who can demonstrate a hands-on, proactive approach.
• Must be technologically astute.

Personal Characteristics

• Ability to work in a multi-cultural environment.
• Excellent communication skills; multi-lingual skills welcomed.
• Strong organisational and leadership qualities with ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience.
• Able to carry out tasks involving extended periods of standing and repetitive movements.
• Flexibility for 24/7 operations including bank holidays.

Why Work for Us

Our employees have the pride of working at our luxury properties. [Employer hidden — sign up to reveal] rewards commitment with the following benefits:

• Holidays – 28 days paid holiday pro-rata.
• Your Birthday – Paid day off.
• Perkbox – Lifestyle perks.
• Royal London Pension – 3% employer contribution.
• Parties & Events – Annual celebrations.
• Recognition Programmes – Employee of the month, etc.
• Career Development – Training schemes (Bronze, Silver, Gold, Platinum).
• 24/7 Employee Assistance – Confidential support.

Additional Information

All offers are subject to satisfactory pre-employment checks including DBS. Unfortunately, we are unable to offer Right to Work Sponsorship.

Department: [Employer hidden — sign up to reveal]

Role: Customer Service Assistant - Nights

Locations: Edinburgh, Fountainbridge

Hourly salary: £13.45

Employment type: Part-time