Customer Service Assistant - Nights
SKILLS
FULL DESCRIPTION
Customer Service Assistant - Nights
[Employer hidden — sign up to reveal] Student · York. [Employer hidden — sign up to reveal] Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
- Hourly Rate: £13.45
- Contract: Permanent, 25.5 hours per week
- Working Hours: Varied shift patterns: 7pm-4am, 10pm-7am, 8pm-5am
- Department: [Employer hidden — sign up to reveal] Student
- Locations: York
- Employment type: Part-time
Our Night-Time Customer Service Assistant
Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift.
- Ensure our facilities are being looked after respectfully by students & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly.
- Be the primary point of contact for any potential incident or emergency.
- Maintain waste management areas adhering to health & safety regulations.
Who we want to join our team…
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences.
- Cleaning will amount to a significant part of this position; hands-on, proactive approach to maintaining cleanliness and safety.
- Technologically astute; operations run on various technology systems.
Personal Characteristics
- Multi-cultural environment awareness; diverse and equal approach.
- Excellent communication skills; multi-lingual skills welcomed.
- Strong organisational and leadership qualities; calm under pressure.
- Adaptability, creativity & positivity.
- Resilience; ability to navigate unexpected situations.
- Ability to carry out tasks involving extended standing and repetitive movements.
- Flexibility: 24/7 operations, 356 days a year including bank holidays.
Why work for us……
- Holidays – 28 days paid holiday pro-rata.
- Your Birthday – Paid day off.
- Perkbox – Lifestyle perks and discounts.
- Royal London Pension – [Employer hidden — sign up to reveal] Group contributes 3% plus 5% employee.
- Parties & Events – Social events and celebrations.
- Recognition Programmes – Employee of the month, golden buzzer awards, etc.
- Career Development – Induction and training schemes.
- 24/7 Employee Assistance – Confidential support service.
Right to Work & DBS: All offers subject to DBS checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
About [Employer hidden — sign up to reveal] Group
At [Employer hidden — sign up to reveal], we’re on a mission to create environments in which people can flourish. As an intelligence driven platform, we’re constantly looking at data and insights to inform innovation. [Employer hidden — sign up to reveal] Group includes [Employer hidden — sign up to reveal] Student, [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal], and [Employer hidden — sign up to reveal].