About the Role

[Employer hidden — sign up to reveal] Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Manager to oversee the day-to-day operations of our student residential property and ensure a safe, welcoming environment for all residents.

Key Responsibilities

• Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team
• Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
• Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
• Financial Management - Manage tenant agreements and monitor Profit & Loss (P&L) accordingly, identifying cost-savings without negatively impacting luxury amenities and offerings to residents.
• Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards.
• Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations
• Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere

Who We’re Looking For

[Employer hidden — sign up to reveal] Student delivers a luxury, all-encompassing student experience. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:

Professional Experience

• An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
• Skilled in leading and developing teams, ensuring high levels of staff performance and satisfaction.
• Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.
• Strong experience in creating and managing operating budgets, reducing costs, and negotiating contracts.
• Developed and implemented customer satisfaction programs
• In-depth knowledge of building systems, maintenance protocols, and safety procedures.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Manager must be technologically astute.

Personal Characteristics

• Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
• A hands-on attitude, combined with strong communication and people management skills.
• A strategic thinker
• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.

Benefits

• Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)
• Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
• Perkbox – All employees are given access to a Perkbox account
• Royal London Pension – [Employer hidden — sign up to reveal] Group contribute 3% of salary to your pension pot in addition to 5% employee contribution
• Parties & Events – We host parties and events each year
• Recognition Programmes – Employee of the month vouchers, community champion, experience awards, etc.
• Career Development – Thorough induction and learning & development programme
• 24/7 Employee Assistance – Confidential service for personal or work-related issues

Important Information

Unfortunately, we are unable to offer Right to Work Sponsorship. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.