Customer Service Assistant

About the Role

[Employer hidden — sign up to reveal]'s next-level apartment design offers a variety of studios to suit our summer guests. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to cover the summer period and deliver a luxury, home-from-home experience for our guests.

Responsibilities

• Front of House / Reception; greet and welcome guests with a warm, friendly and vibrant attitude.
• Handle check-in and check-out procedures efficiently.
• Be on hand for questions which may arise.
• Manage room reservations and guest inquiries via phone, email, and in person.
• Process payments, invoices, and ensure accurate billing.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Who We Want to Join Our Team

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to customers.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

Personal Characteristics

• [Employer hidden — sign up to reveal] operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All [Employer hidden — sign up to reveal] colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Why Work for Us

• Holidays – Your holiday will be paid in addition to your hourly rate.
• Royal London Pension – [Employer hidden — sign up to reveal] contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
• Career Development – Whether your [Employer hidden — sign up to reveal] career is a medium or long-term venture; we offer learning & development programmes via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to [Employer hidden — sign up to reveal].

Additional Information

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

About [Employer hidden — sign up to reveal]

At [Employer hidden — sign up to reveal], we’re on a mission to create environments in which people can flourish. Visit [Employer hidden — sign up to reveal] for more information.