Client Manager – Guildford

Ideal Candidate Profile

• Background in estate agency sales, valuations, or property advisory.
• Proven ability to build and maintain long-term client relationships.
• Strong sales mindset with the patience to nurture leads over time.
• Exceptional organisational skills and a passion for providing premium client service.
• Ability to liaise effectively with high-net-worth individuals and prestige clients.

Role Overview

The Client Manager will be responsible for:

• Managing relationships with potential future sellers, including previous clients, appraisal leads, and local homeowners.
• Working closely with the Partner to deliver a concierge-level service to our Prestige Homes clients.
• Overseeing and coordinating viewings for prestige properties, providing feedback, and maintaining proactive communication with clients.
• Ensuring that buyers and sellers operating within our market receive a seamless, professional, and premium service at all touchpoints.

This is a dynamic, dual-focused role blending client nurturing, sales progression, and prestige client management, integral to the success of [Employer hidden — sign up to reveal]' growth and reputation.

Key Responsibilities

Client Engagement & Relationship Building

• Proactively identify, engage, and nurture relationships with homeowners not currently on the market.
• Build long-term relationships with potential future sellers, previous clients, and valuation leads.
• Maintain regular contact with withdrawn clients and pipeline prospects via phone, email, and bespoke marketing letters.
• Deliver tailored market advice and property updates to establish [Employer hidden — sign up to reveal] as their agent of choice.

Prestige Homes Client Management

• Act as the primary liaison for [Employer hidden — sign up to reveal]' Prestige Homes clients.
• Manage and coordinate property viewings with professionalism and discretion.
• Maintain regular and timely communication with prestige clients, ensuring they receive comprehensive viewing feedback.
• Work with the Partner to provide clients with market updates, advice on related purchases, and an unparalleled service experience.

Buyer Engagement & Property Matching

• Register and qualify prospective buyers, particularly for prestige and off-market properties.
• Proactively match buyers with suitable homes, facilitating early introductions where possible.

Valuation & Listing Support

• Follow up on valuations and nurture leads toward instruction.
• Attend valuation appointments where appropriate to reinforce client relationships.
• Work closely with the Partner to convert high-value valuations into listings.

Sales Process Oversight

• Support the client throughout their journey post-instruction to ensure continuity of service.
• Liaise with the sales team and sales progressors to maintain excellent client service and transaction management.

Performance & Reward

• Bonus awarded for securing new instructions from client engagement.
• Bonus for re-engaging withdrawn clients who return to market with [Employer hidden — sign up to reveal].
• Bonus for valuation follow-up success.
• Sales commission on buyer transactions.

Key Skills & Attributes

• Proactive and Self-Motivated: Ability to independently identify and act on opportunities.
• Prestige Client Service: Discretion, professionalism, and attention to detail when dealing with high-value clients.
• Strong Relationship Builder: Natural interpersonal skills and a client-first mentality.
• Sales Acumen: Skilled in persuasion, negotiation, and sales conversion.
• Attention to Detail: Diligent record-keeping and proactive client tracking.
• Organisational Excellence: Skilled diary management and task prioritisation.
• CRM Proficiency: Experience with Reapit or similar CRM systems is advantageous.

What We Offer

• Competitive salary with uncapped commission potential.
• Basic salary of £30,000 with realistic OTE of £50,000–£60,000+ depending on experience.
• A supportive, dynamic, and market-leading team environment.
• Ongoing professional development and training.
• An opportunity to build your career within a respected and expanding brand.

Next Steps

If you are motivated by client service excellence, have a passion for prestige property, and are ready to play a pivotal role in [Employer hidden — sign up to reveal]' future success, we would love to hear from you.