Why this role matters ✨

This role matters because it sits at the heart of our customer relationships, which are central to our business. It’s a great opportunity for someone to directly shape how our customers and trade partners experience and perceive us.

What you will be doing

• Trade Communication: Manage shared inboxes, act as key point of contact for Account Managers, support customer transition from Faire to B2B platform.
• B2B Platform & Systems Management: Conduct B2B housekeeping, maintain wholesale database (Klaviyo), manage platform updates, oversee Zee Maps.
• Sales Administration: Maintain sales tools and documents (product sheets, line sheets, barcode list, pricing sheets), support stockist onboarding, organise product samples, provide office support.
• Additional Support: Provide ad hoc administrative support to Commercial Director and Head of Sales.

Who we are looking for

• Passion for the brand
• Ability to manage multiple tasks and prioritise effectively
• Confident communicator
• Strong organisational and administrative skills with attention to detail
• Proactive, solution-oriented mindset
• Proficiency in Excel and CRM/email platforms (e.g. Klaviyo)
• 2-3 years of experience in a similar role
• Kind, collaborative, reliable, action-oriented

What we offer

• £26k + 10% discretionary bonus
• Hybrid working (min 2 days in-office)
• 24 days holiday plus bank holidays
• Annual L&D budget (3% of salary)
• Annual summer retreat
• 60% team discount, 25% friends & family discount
• Direct contribution to £2M conservation mission

Our hiring process

1. [Virtual] Values / Mission Stage (Phone call) with Vaughn
2. [Virtual] First Interview with Victoria (Head of Sales)
3. [Virtual] Second Interview with tasks with Victoria and Isabelle (Commercial Director)
4. [In person] Final Interview, CEO