About the Role

[Employer hidden — sign up to reveal] is the UK’s leading outsourced hotel services company, helping clients deliver exceptional guest experiences to over 24 million customers each year. In the role of Assistant Head Housekeeper, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return for your dedication, [Employer hidden — sign up to reveal] offers an industry-leading package with career progression, including a training allowance of up to £10,000 per year for approved apprenticeships and accredited courses.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Key Responsibilities

• Check rooms per company standard
• Improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials
• Maintain strong working relationships with GM, hotel team, HSK team, and suppliers
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep work areas organised, COSHH/Manual Handling
• Recruit, train, manage and monitor team performance
• Deliver and exceed financial targets
• Manage expenditure and payroll to achieve budgets
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Requirements

Previous experience in a housekeeping environment, ability to deliver consistent service in a challenging environment, and desire to progress.

Equal Opportunities

[Employer hidden — sign up to reveal] is committed to diversity, equity and inclusion. We are a Disability Confident Employer. Please let us know if you require any support or reasonable adjustments.