The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction. The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.

Key Responsibilities

• To be familiar with the days business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions.
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
• Ensure prompt resolution of customer complaints.
• Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements

• To have worked in a hotel or with people in a customer related role.
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it.
• To be able to communicate well to each other and guests.
• Be able to use a phone and computer system.

Being [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is [Employer hidden — sign up to reveal] by name, and bespoke by nature.

Benefits

• Market leading Rates of Pay
• Anniversary Bonus
• Flexible Shifts, full and part time to fit around other commitments
• 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
• Full Training and Supervision Given
• Opportunity to gain recognised qualifications to help you progress
• Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
• Introduce a Friend Scheme worth £600+
• Anniversary weekend stay for you or to give as a gift to family or close friends
• Access to complimentary Mental Health & Wellbeing services
• Discounted [Employer hidden — sign up to reveal] Hotel Stays, for you, your family and friends
• 50% off all Food & Beverage during [Employer hidden — sign up to reveal] Hotel Stays
• A range of local in-house benefits
• & many more!