Customer Support Agent
SKILLS
FULL DESCRIPTION
Customer Support Agent
If you love food and technology as much as we do, you’ll love life at [Employer hidden — sign up to reveal]. We’re on a mission to revolutionise the hospitality experience for operators and their customers.
Location: Central London (Hybrid remote - 2/3 days a week in the London office)
Job Type: Full-time, rotating shift pattern including weekends
Department: Revenue
About the role
At [Employer hidden — sign up to reveal], we’re transforming how restaurants leverage technology. As a Customer Support Agent, you’ll collaborate with top restaurant brands to help them fully utilise the [Employer hidden — sign up to reveal] platform.
The day-to-day
- Customer Care – Taking ownership of customer queries via email, live chat, and phone.
- Product support – Deep understanding of products and ability to configure/troubleshoot queries.
- Problem solving – Investigate, diagnose, document, and prioritise issues.
- Operational excellence – Delight customers and suggest improvements.
- Key Performance Indicators – Drive CSAT, response time, resolution rate.
About you
- Previous experience in customer-facing role with business-critical software.
- Customer focused – passion for talking to customers.
- Communication – articulate written and verbal.
- Technically proficient – enjoy technology and grasp complex concepts.
- Time management – balance multiple priorities.
- Problem solving – curious and proactive.
- Resilient – adapt and persevere.
Bonus: Experience in B2B software support, hospitality, Zendesk/Salesforce, basic HTML/CSS.
Our Benefits and Ways of Working
Hybrid working (2 in-office days), private healthcare (Vitality), life assurance (Legal & General), income protection (Canada Life), learning & development, 25 days holiday + public holidays (increasing to 28), carer's leave, enhanced parental leave, health leave, birthday leave, social events, dog-friendly office.
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