Branch Assistant

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Southampton
TYPE
Full-time
LEVEL
Associate
CATEGORY
Warehouse & Distribution
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Multitasking Stock Management Product Knowledge Driving (Full UK Licence) Team Working Communication Health & Safety Compliance

FULL DESCRIPTION

Branch Assistant

[Employer hidden — sign up to reveal] Ltd is seeking a Branch Assistant for their Southampton branch. This is a full-time, permanent position offering a competitive salary and excellent benefits.

Benefits

  • Attractive competitive salary
  • Up to 33 days holiday including Bank Holidays (with service)
  • Employee Rewards with ability to gain 'quirky perks'
  • Employee Assistance Programme
  • Retail Discount Scheme
  • Cycle to Work Scheme
  • Career opportunities across 27 branches in UK and Ireland
  • Training and Development investment
  • Auto Enrolment Pension Scheme
  • Life Assurance
  • Group Income Protection
  • Contributory Everyday Health Plan
  • Financial Well Being, Investment and Savings
  • Contributory Private Medical Cover

Requirements

  • Good standard of education including maths and English
  • Good telephone manner
  • Proven experience in a similar environment
  • Professional, first-class customer first approach
  • Ability to work well in a team and use own initiative
  • Ability to multitask (picking stock, phone calls, emails)
  • Full UK driving licence
  • Ability to participate in out-of-hours standby service

Main Duties

  • Keep up to date with company products, training, sales initiatives, and promotions
  • Develop detailed knowledge of [Employer hidden — sign up to reveal] product portfolio to advise customers
  • Accurately process/pick order requests for stock items
  • Build excellent working relationships with colleagues, customers, and suppliers
  • Ensure customer requests, orders, and complaints are dealt with effectively
  • Prepare branch trade counter and customer area
  • Serve customers at trade counter
  • Raise sales quotations and follow up
  • Source and order non-stocked items
  • Maintain stock levels and participate in stock take
  • Handle returns including warranty
  • Maintain branch administration and health and safety records
  • Maintain clean and safe environment, wear PPE
  • Undertake driver duties; perform daily vehicle checks
  • Drive safely and keep accurate delivery records

About [Employer hidden — sign up to reveal] Ltd

[Employer hidden — sign up to reveal] Ltd is one of the UK's leading refrigeration and air conditioning wholesalers, with 27 sites across the UK and Ireland. We are an equal opportunities employer.

Additional Details

  • Salary: Competitive
  • Hours: 40 per week
  • Closing Date: 05-06-2026
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