About the Role

As a Ramp Agent, you will work as part of the Passenger Services team at Gatwick Airport, driving the company's ambi-lifts or minibuses on the airfield to transfer passengers with reduced mobility between aircraft and the terminal.

• Deliver or collect special assistance passengers at the aircraft door and assist with transfer into their seat or wheelchair through safe manual handling techniques.
• Carry out Customer Car Agent (CCA) duties as directed by Movement Control, escorting arriving and departing special assistance passengers through the airport on foot, by wheelchair or electric buggy.
• Providing assistance with baggage.
• Ensuring wheelchairs and buggies are always clean and tidy.
• Ensuring all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties as assigned by operational management.

Why Join [Employer hidden — sign up to reveal]?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – Progression, eLearning, apprenticeships, and in-house training.
• Health and Wellbeing – Life assurance, access to mental health support specialists.
• Access to an Online GP for you and your dependents.
• Financial support and Discounts on hundreds of retail sites.
• Cycle to Work scheme.

What We Are Looking For

• Previous experience in a customer service/customer care environment.
• Experience of driving a 7.5t vehicle or working at heights would be an advantage.
• Previous airline/airport experience desired but not essential – full training provided.
• Excellent communication skills with an empathic nature.
• Demonstrate excellent customer service.
• Basic IT skills.
• Ability to think and act quickly in emergencies or under pressure.
• Ability to deliver succinct and clear verbal and written reports.
• Essential: Full driving licence with categories C and D (held for 2 years), aged 23 or over, ability to obtain airside driving permit (including passing a driving medical with colour-blind test).

[Employer hidden — sign up to reveal] is an equal opportunities employer. For more about our commitment to Equality, Diversity and Inclusion, visit https://wilsonjames.co.uk/sustainability.