Job Description

This is an exciting time in the company’s development as we look to further grow and advance our customer solutions offering. Managing a small team, you will be responsible for all aspects of contract management, billing, and service revenue including, but not limited to:

• Ensure accurate and timely billing processes, contract compliance, and resolution of commercial and revenue queries.
• Maintain efficient operations and develop collaborative relationships across sales, service, and finance teams.
• Function as first point of contact for escalations related to billing, contracts, and revenue queries. Drive continuous improvement, automation, and operational excellence.

You will be forward thinking, curious and able to influence at a management level, with experience in managing and supporting with change management.

Key Accountabilities

• Manage contract lifecycle, billing accuracy, and revenue query resolution.
• Oversee data integrity in ServiceNow / ESOD and related systems.
• Empower and develop team members through coaching and performance management.
• Continuous review and improvement of processes, leveraging automation and analytics (e.g., Power BI).
• Delegation of work amongst team members for increased efficiency.
• Delivering operational strategies and processes in line with Business goals and targets.
• Day to day responsibility for management of the Revenue Team.
• Empower team to deliver high performance through regular one to ones.
• Continuous review and improvement of all processes.
• High level data analysis (Power BI).

Experience and Skills Required

• Ability to motivate and manage teams to monthly deadlines and forecast results.
• Confident communicator with strong customer relationship and stakeholder management experience and a natural ability to inspire and influence others.
• Advanced skills in Microsoft Excel and forecasting.
• Strong and analytical skills.
• Enjoys problem solving and analysing data, with strong analytical skills.
• Proven experience and understanding of managing a team, forecasting and database administration.

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