Ramp Agent

About the Role

Are you looking for a new and exciting role? Join our team at Gatwick Airport as a Ramp Agent. You will be working as a member of the Passengers Services team, you will drive the company's ambi-lifts or minibuses on the airfield to the aircraft to transfer passengers with reduced mobility or from the aircraft to the terminal building or from the terminal building to the aircraft.

As a Ramp Agent at [Employer hidden — sign up to reveal], you will be responsible for:

• Deliver or collect the special assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Being professional, polite and courteous at all times.
• Carry out Customer Car Agent (CCA) duties as directed by Movement Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy as depicted by their ticket categorisation.
• Providing assistance with baggage.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties as assigned by operational management.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
• Access to an Online GP for you and your dependents.
• Financial support.
• Discounts on hundreds of retail sites.
• Cycle to Work scheme.

What we are looking for

Essential:

• Full Driving licence is essential with categories C & D (Licence must have been held for 2 years).
• You must be aged 23 and over for insurance purposes.
• You must be able to obtain an airside driving permit (Including passing a driving medical with a colour-blind test).

Desired:

• Previous experience in a customer service/customer care environment.
• Experience of driving a 7.5t vehicle or working at heights would be an advantage.
• Previous Airline &/or Airport experience is desired although not essential as full training will be provided.
• Excellent communication skills with an empathic nature.
• Demonstrate excellent customer service.
• Basic IT Skills.
• Demonstrate the ability to think and act quickly in emergencies or under pressure.
• Have an ability to deliver succinct and clear verbal and written reports where necessary.

[Employer hidden — sign up to reveal] is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about [Employer hidden — sign up to reveal]' commitment to Equality, Diversity and Inclusion, visit https://wilsonjames.co.uk/sustainability.

[Employer hidden — sign up to reveal] have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining [Employer hidden — sign up to reveal] offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants: At [Employer hidden — sign up to reveal], we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.