Security Officer

Role Overview

As a Safety and Security Ambassador, you will be the primary point of contact for all safety, security and emergency situations on site. Acting as both a highly visible front-of-house representative and a critical operational responder, you will deliver exceptional customer service while ensuring the highest standards of safety, security and compliance.

About the Role

• Act as the primary on-site contact for safety, security and emergency incidents, including first aid response, alarm activations and evacuations.
• Deliver exceptional front-of-house and reception services, meeting and greeting visitors while maintaining a professional and welcoming environment.
• Conduct regular and ad-hoc safety, security and fire audits, proactively identifying and reporting risks or concerns.
• Lead initial responses and investigations for life safety alarms, fire activations and emergency evacuations.
• Manage and monitor access control systems, CCTV, visitor credentials, keys and security equipment.
• Carry out internal and external patrols, security screenings and contractor compliance checks.
• Deputise for the Site Manager during emergencies and business-critical incidents, ensuring continuity of operations.
• Maintain accurate security, safety and incident documentation in line with compliance and data protection requirements.

What we are looking for

• Valid SIA Door Supervisor Licence (must be worn and visible on duty).
• First Aid at Work certification with confidence in responding to medical incidents.
• Excellent verbal and written communication skills, with the ability to engage across all levels.
• Proven experience delivering high-quality customer service in a front-of-house or security environment.
• Professional appearance, positive attitude and ability to remain calm under pressure.
• Experience using access control systems, alarms and security technology.
• Physically capable of standing for extended periods and undertaking occasional physical tasks.
• Strong understanding of health & safety, fire safety and emergency response procedures.

Benefits

• Lifestyle Benefits – Mortgage and financial advice, vouchers, employee referral scheme.
• Learning & Development – progression, eLearning, apprenticeships, in-house training.
• Health and Wellbeing – Life assurance, mental health support, online GP.
• Discounts on hundreds of retail sites.
• Progression opportunities – many go on to senior and site management roles.
• Uniform and full induction provided.