Collection and Delivery Driver

🔒 Confidential Employer

Posted 7 May 2026

LOCATION

Stoke

TYPE

Full-time

LEVEL

Mid-Senior level

SKILLS

HGV Driving Van Driving UK Class 1 Licence Driver CPC Route Planning Customer Service Vehicle Inspection Tachograph Compliance

FULL DESCRIPTION

Collection and Delivery Driver - HGV and Van - Stoke

We are recruiting for a Collection and Delivery Driver to join the team at our Mercedes-Benz dealership located in Stoke! As a Collection and Delivery Driver you will be responsible for the delivery and collection of all vehicles (both HGV’s and vans) in a safe, courteous and efficient manner. The role will require you to plan delivery routes efficiently, inspect vehicles at the time of collection and comply with driver hours regulations. We are looking for someone who has experience in a similar role, is committed to providing the highest levels of customer service and will be a shining [Employer hidden — sign up to reveal] ambassador when out on the road.

Package Details

£32,148 per annum
Based in Stoke with daily and frequent travel to customer sites
46 hours per week, Monday - Thursday 07:00 - 19:00
25 days’ holiday each year, inclusive of bank holidays
Permanent

Key Purpose of the Job

To ensure customer satisfaction in the delivery and collection of vehicles
To carry out such work in a safe and economical manner
To employ such knowledge and skills as may be required to drive vehicles
To conduct all transactions with customers with the utmost courtesy

Accountabilities

To collect/deliver all vehicles (HGV’s and vans) safely, courteously and efficiently to the satisfaction of our customers
Prior to departure, check the customer’s collection/delivery instructions
To plan delivery routes efficiently to minimise driving and maximise cost effectiveness
To achieve realistic delivery times following pre-arranged schedules
To inspect vehicles at time of collection noting any damage on a damage report
To ensure all vehicle deliveries are authorised and signed for on receipt
To ensure vehicle security at all times
To ensure that vehicles are not loaded when collected
To comply with driver hours regulations and to use the tachograph equipment as applicable
To ensure that all work undertaken is conducted to our Quality System requirements and procedures and all administration is documented correctly
To promptly address the needs of all our potential customers to ensure total customer satisfaction
To demonstrate the ability to acquire product knowledge through everyday practices and training courses
To ensure the vehicle is clean and tidy and report any vehicle defects (this may include undertaking some cleaning duties)
To ensure compliance with the Health and Safety Policy and ISO requirements
To comply with all Company Policies, in particular the Company Driving and Company Vehicle Policy

Skills and Competencies Required for the Job

Understanding of vehicle layouts for both HGV’s and vans
To hold a relevant current valid driving licence – UK Class 1 licence (essential)
To hold full current Driver CPC (essential)
Experience in a similar role
Enthusiasm to deliver the Mercedes-Benz customer experience
Good administration skills/organisation skills
Ability to work effectively within a team environment
Flexible approach to work and adaptable to thrive in a changing environment
IT literate

Benefits

Pension Scheme, Annual Leave, Free Eye Tests, Paid Charity Days, Long Service Award, Team Social Events, Discounted Gym Membership, Sick Pay, Fruit Baskets, Recommend a Friend Bonus, Cycle to Work Scheme, Discounted Cinema Tickets, Star of the Month, Compassionate Leave, Seasonal Gifts, Free Tea & Coffee, Bonus Scheme & Pay Reviews, Welcome Pack, Free Parking, Enhanced Maternity/Paternity Pay, New Baby Gift Pack, Casual Dress Friday, Life Assurance, Discounted Car Scheme, First Day of School Paid Leave, Free Flu Jabs, Free Menstrual Products, Healthcare Plan, Hybrid Working Policy, Pregnancy and Baby Loss Paid Leave, Sponsorship & Charity Matching Scheme.

Interested?

Simply complete your details and upload your CV through the form below.

Diversity, Inclusion and Equal Opportunities

We’re proud to be an equal opportunities employer, and welcome applications from all backgrounds and experiences. Diversity fuels innovation, and we’re committed to building an inclusive workplace where everyone can thrive. If you require any adjustments during the recruitment process, please let us know so that we can support you in any way we can.