Pay: £26,000 - £28,000 a year

Job type: Permanent, Full-time

Location: Birmingham

Benefits: Sick pay, Company pension, Health & wellbeing programme, Cycle to work scheme, Company events

Introduction

We are currently looking to recruit a skilful and versatile IT Support Technician who is passionate about IT and computing to join our team of experienced individuals and assist us in providing onsite technical support to our primary school customers, as part of a managed service.

Job title: IT Support Technician

Salary: 26,000-28,000

Location: Birmingham (North East - Washwood Heath) - Onsite Support (5 Days)

Relationships:

• Responsible to: The Company Directors
• Responsible for: Our customer's IT networks, software and systems
• Liaison with: Company Directors, Company Employees, Head Teachers, ICT Co-ordinators and End Users

Main purpose of the job:

To provide onsite technical support to our primary school customers as part of a managed service. Reporting to a senior manager, you will be responsible for supporting end users, updating and maintaining equipment and various other IT related tasks.

Your main responsibilities will include:

• Troubleshooting problems and resolving issues with Workstations, Laptops, Chromebooks and iPads
• Software installations, updates and workstation imaging
• Enrolling and Managing devices through Microsoft Azure and Intune/EndPoint
• Supporting Microsoft 365 Applications, including OneDrive and SharePoint
• Hardware installation and configuration
• Managing and updating tablet devices (including app deployment) through a Mobile Device Management (MDM) solution
• Ensuring a reliable backup schedule is running and a disaster recovery method is in place and documented
• Maintaining Audio Visual Equipment (Projectors, Whiteboards, Interactive Displays)
• Asset management and Inventory maintenance

Location

You will be required to travel to approximately 2 different customer sites in the North East Birmingham area (Washwood Heath & Stechford).

Company Information

[Employer hidden — sign up to reveal] is a family run company based in the midlands. We specialise in providing a range of IT related services to Junior and Infant schools within the West Midlands area. Established in 1997 we have a wealth of experience in the education sector and continue to support our valued customers, many of which have been with us for the majority of this time. We pride ourselves on our service and always ensure our schools receive the best possible support.

Person Specification (Experience and Qualifications)

• 5 GCSE's (C grade or above) with English and Maths
• Previous experience in an IT support role within an educational setting beneficial
• IT related degree or certification beneficial
• A good communicator with excellent customer facing skills
• Knowledge of Microsoft client and server products, including Office365 and SharePoint
• Experience of operating system 'rollouts' and app deployments
• Good understanding of network topology, data cabling and general IP networks including managed wireless solutions
• The ability to catalogue faults, maintain hardware inventories and document software license records efficiently
• Must have the ability to work successfully on their own initiative and within a team

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

This offer is subject to the receipt of a satisfactory enhanced disclosure from the Disclosure and Barring Service which will be completed for the successful candidate through [Employer hidden — sign up to reveal] on your behalf.

If you feel you meet the criteria above and you wish to join a team of enthusiastic and knowledgeable staff, please follow the process to apply below;

Additional Information

Job Type: Full-time

Salary: £26,000 - £28,000 per year

Company Pension: Yes

Company Laptop/Equipment: Yes

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Sick pay

Application question(s):

• Do you have any previous experience of working in a school environment?
• Do you possess an Enhanced DBS Certificate?

Education:

• Certificate of Higher Education (preferred)

Experience:

• IT Support: 2 years (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person