Operations Director - North

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
North & Wales
TYPE
Full-time
LEVEL
Director
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Operations Strategy Leadership KPI Management CRM (Monday.com) Data Analysis Relationship Management Operational Delivery Stock Management

FULL DESCRIPTION

Operations Director - North

[Employer hidden — sign up to reveal] Group is seeking an Operations Director - North to lead customer operations performance across North and Wales. This role is pivotal in shaping how [Employer hidden — sign up to reveal] Group serves its customers, working with brands like [Employer hidden — sign up to reveal], Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre.

Key Information

  • Job Ref: NE1557497NorODN
  • Location: North & Wales
  • Type of contract: Permanent
  • Salary: £Competitive + Bonus Per Annum
  • Posted Date: Friday, April 24, 2026
  • Closing Date: Friday, May 8, 2026

The Opportunity

We're looking for a Customer Operations Director to take a pivotal leadership role in shaping how we work with our customers across HGSCS. This role is to cover the North & Wales, where you'll have ownership of customer operations performance, service delivery and retention. You'll lead a team of Customer Operations Managers and Customer Relationship Managers, driving consistency, operational excellence and long-term partnerships.

What You'll Be Doing

  • Setting the strategy for customer operations, developing service commitments, KPIs and performance measures
  • Leading and developing Customer Operations Managers and Customer Relationship Managers
  • Driving customer experience and retention through feedback mechanisms and action plans
  • Overseeing customer performance and reporting using data and KPIs
  • Owning service delivery against contracts, including quarterly and annual reviews
  • Managing standalone branch performance, including stock availability, aged stock and health & safety
  • Ensuring stock availability and compliance (minimum 98.5%)
  • Leading operational action plans and recovery plans
  • Collaborating with Commercial, Finance, and Operations teams
  • Championing effective use of Monday.com

What You'll Bring

  • Highly customer-focused with a track record of retaining key accounts
  • Strong operational leadership experience in a multi-site environment
  • Ability to build credible relationships at senior level
  • Commercially aware, comfortable with contracts, KPIs and performance measures
  • Collaborative and data-driven

What's in it for You

  • Senior leadership role with real influence
  • Competitive salary and company bonus scheme
  • Company pension and life assurance
  • 23 days holiday plus bank holidays
  • Colleague discount
  • Training, development and leadership support

At [Employer hidden — sign up to reveal], we're proud to be an equal opportunities employer. If you need adjustments, please let us know.

Contact: [Employer hidden — sign up to reveal]

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