What you'll do...

• Deliver outrageously good service to customers face-to-face on home visits, connecting them with all the support they may need for their life circumstances and finding a manageable payment method to suit them
• Have open conversations with customers around affordability and vulnerability to find a realistic payment solution. Gather information about the property and occupants, so if we can’t speak to the customer we can decide the next steps.
• As a lone worker, you’ll be the captain of your own ship. You’ll strictly follow safety policies, check-in protocols, and maintain a "safety-first" mindset at all times. This includes wearing safety devices.
• When you aren't on the road, you'll manage inbound and outbound calls, send emails to customers, and review their energy accounts, ensuring a seamless experience for customers - whether you are on their doorstep or on the phone.
• Utilise our Kraken platform both on the phone and face-to-face to update accounts and resolve customer issues.
• As a brand ambassador and face of [Employer hidden — sign up to reveal] you’ll ensure you’re always acting in line with relevant compliance rules and recording information correctly (you’ll receive training to help you) and be a shining example of our core values.
• You will manage your personal vehicle and [Employer hidden — sign up to reveal] tech, starting the day with a Pre-start check and ending with mileage form completion, for instance.

What you'll need...

• Previous experience in customer service, field roles, or supporting vulnerable people is highly desirable. Experience with helping people in debt is a bonus, but your attitude matters more.
• High levels of empathy and resilience, with the ability to persevere on days with low customer contact, or challenging travel. You must be able to adapt your interactions - you can navigate a conversation with an angry customer just as well as you can support someone in a crisis.
• Full, valid UK driving licence and 2 years’ driving experience. Commitment to maintaining a safety-first approach. No more than 6 penalty points. We may also explore using other forms of transport, however a car is a requirement for the role.

Further details

• 5 days a week (Monday–Saturday), 09:00–17:30.
• You will work a minimum of one Saturday per month.
• Our customers have different needs throughout the year. In summer months, you may work adjusted shifts (e.g. between 8am and 7pm) to reach customers during lighter days.
• This is a field based role so access to a suitable vehicle is required to travel within your region. A personal car allowance through our EV salary sacrifice scheme is available as an optional benefit after successful completion of probation.

Salary & Benefits

Salary is discussed with recruiter to match experience. [Employer hidden — sign up to reveal] Group offers a unique culture and perks. See [Employer hidden — sign up to reveal] for details.

Apply

If this sounds like you then we'd love to hear from you. Our process usually takes up to 4 weeks. Got any burning questions? Drop us a message at [Employer hidden — sign up to reveal] and we’d love to help! Apply via this link.