Commercial Operations & Risk Manager

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

FCA regulated experience Commercial guardrails design Problem solving and automation Internal consulting Product governance Tech-first approach Effective communication Bias to action

FULL DESCRIPTION

Commercial Operations & Risk Manager

Company: [Employer hidden — sign up to reveal] (part of [Employer hidden — sign up to reveal])
Location: London (GB)
Work Type: Hybrid
Job Type: Full-time
Experience Level: Mid-Senior level
Salary: Not specified

Overview

We’re looking for a sharp, commercially-minded generalist to help us scale our consumer electric vehicle leasing business. You’ll sit at the heart of our Consumer team, acting as the bridge between our ambitious growth goals and our regulatory responsibilities as an FCA regulated business. This isn't a "back-office" compliance role. You’ll be a key operator who ensures our products are customer-centric, our processes are slick, and our growth is sustainable. You’ll work with teams (Sales, Product, Ops) who are experts in their fields but often new to Financial Services; your job is to translate the "why" behind the rules and help them build better products because of them.

What You'll Do

  • Commercial Guardrails: Own the "rules of the game" for our consumer products. Ensure contracts (Consumer Hire Agreements) and T&Cs are current, compliant, clear, and commercially sound.
  • Problem Solving: Tackle "edge case" customer issues and business incidents. Build automation or process to prevent recurrence.
  • Internal Consultant: First point of contact on FCA-related questions. Help Marketing with promotional approvals and Sales with guidance.
  • Product Evolution: Work with Legal and Product teams to launch new features following a fast but compliant product governance path.

What You'll Need

  • FCA regulated experience in a UK consumer finance environment (fintech preferred). Understand Consumer Duty, Treating Customers Fairly.
  • A generalist comfortable with legal contracts, data analysis, and training sales teams.
  • Tech-first approach: default to automation and AI workflows.
  • Commercial and pragmatic view of regulation as framework for trust and quality.
  • Effective communicator able to distill complex rules into simple instructions.
  • Bias to action in a fast-paced scale-up environment.

About [Employer hidden — sign up to reveal]

The electric revolution has arrived – and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge. [Employer hidden — sign up to reveal] launched in 2018 to make it seamless to switch to cleaner, greener driving. We're an [Employer hidden — sign up to reveal] company – part of the [Employer hidden — sign up to reveal], which seeks to improve lives by transforming industries. We won the Sunday Times best company to work for in 2024 and were named 6th top start-up by Tempo in 2025. If this sounds like you, we'd love to hear from you.

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