Onboarding Executive

What you'll do

Manage the onboarding pipeline for SME and Mid-Market accounts, ensuring every client moves from 'signed' to 'launched' successfully. Collaborate closely with Account Executives, Implementation, and Business Development to facilitate a smooth handover and successful launches. Drive customer-facing launch plans and deliver high-impact engagement activities (comms plans, webinars, engagement events). Establish, document, and constantly improve the onboarding 'playbook' to ensure scalable and repeatable success. Proactively analyse data to identify and implement experience and process improvements through better materials, automation, and self-serve resources for clients. Become an expert on our salary sacrifice scheme, delivering timely client education and unblocking any challenges.

What you'll need

• 2+ years of B2B customer-facing experience, in onboarding, project management, account management, or another relevant role
• Highly organised and efficient with the ability to manage a high volume of tasks simultaneously without losing attention to detail
• Comfortable using data to tell a story and drive decision-making
• A 'Back Each Other' mentality - you thrive in a collaborative model and enjoy working across teams to deliver a great outcome
• Confident communicator, with the ability to engage, excite and instil confidence in diverse audiences
• A start-up mindset - you are adaptable, excited by the challenge of solving problems, improving 'v1' processes and navigating a fast-paced environment

Why else you'll love it here

[Employer hidden — sign up to reveal] is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits. [Employer hidden — sign up to reveal], part of the [Employer hidden — sign up to reveal], won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership.

About us

The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. [Employer hidden — sign up to reveal] launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an [Employer hidden — sign up to reveal] company—an innovative new energy supplier. We are part of the [Employer hidden — sign up to reveal], which seeks to improve the lives of millions of people by transforming the industries we operate in. The [Employer hidden — sign up to reveal] incorporates [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal].

Apply

If this sounds like you then we'd love to hear from you. Apply via the link: . For any data inquiries, contact [Employer hidden — sign up to reveal].