[Employer hidden] - Team Member

A [Employer hidden — sign up to reveal] Team Member or Team Member Star works as part of a team in a [Employer hidden — sign up to reveal] shop in the kitchen, front of house and delivery.

They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality [Employer hidden — sign up to reveal] food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

TM/TM* Key responsibilities

Right Pret People: Team Work

• To maintain good relationships with all of the shop’s team.
• To take on jobs to balance workload across team.
• To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
• To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
• To have a good knowledge of [Employer hidden — sign up to reveal] standards in all areas of the shop.
• To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
• TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good [Employer hidden — sign up to reveal] knowledge.

Amazing Service: 6 Key Points of Service

• To always follow the 6 Key Points of Service.
• To serve customers efficiently, politely and quickly in an engaging manner.
• To take the time to respond to customers’ needs delivering outstanding and amazing service.
• To complete F/O to [Employer hidden — sign up to reveal] standards maintaining beautiful Langars, merchandising and seating areas.
• To bust queues through speed of service and calling to customers.
• To wear a clean and immaculate uniform at all times whilst on shift.
• To ensure products are presented in bags or on trays according to [Employer hidden — sign up to reveal] standards.
• TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• To create delicious food according to [Employer hidden — sign up to reveal] standards in an efficient, safe environment.
• To always follow the 6 Key Point of Production.
• To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• To complete the Introduction to [Employer hidden — sign up to reveal] course (classroom London, workbook UK Regions) and pass the [Employer hidden — sign up to reveal] Food Hygiene test
• To adhere to all aspects of kitchen health & safety and food safety in accordance with [Employer hidden — sign up to reveal] standards.
• To inform the shop management team of any safety concerns immediately.
• I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the [Employer hidden — sign up to reveal] standards and safety processes I must follow. I ensure I follow these processes at all times.
• I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

• To complete and pass all TM and TM* training in a timely manner
• To adhere to financial standards on tills.
• TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality

Department: Pret Shop Team
Role: Team Member
Locations: [Employer hidden — sign up to reveal] - Bournemouth

K&Z has a long, proud history as a family run business which has been a KFC franchisee for over 18 years. Our story began in Hastings with a single KFC restaurant. We now own 13 KFC's across the South Coast and South London. In 2021, we were honoured to become pioneer franchise partners with [Employer hidden — sign up to reveal]. We own 12 [Employer hidden — sign up to reveal] shops across 7 counties in the UK and have plans for many, many more.