Job Introduction

We are seeking a proactive and friendly Account Manager to drive growth across the [Employer hidden — sign up to reveal] Group. You will be the knowledgeable first point of contact for new customers, ensuring they feel confident and excited about the value [Employer hidden — sign up to reveal] brings to their educational journey. This is an excellent opportunity for someone who thrives on building relationships, understanding customer needs, and delivering exceptional service, all while contributing directly to [Employer hidden — sign up to reveal]’s mission.

What You'll Be Doing

• Drive Growth: Proactively promote, upsell, and cross-sell [Employer hidden — sign up to reveal] products and services including PlanIt Schemes of Work, Professional Development (PD), Physical Products and more to highlight how they enhance the [Employer hidden — sign up to reveal] membership experience.
• Collaborate Across Teams: Work closely with Sales, Marketing, Product, and Customer Success teams to ensure a seamless onboarding experience and consistent messaging.
• Sales Coordination: Partner with stakeholders across the [Employer hidden — sign up to reveal] Group to support the efficient and timely delivery of products and services.
• Customer Success: Identify opportunities to improve engagement and satisfaction, nurturing long-term relationships that lead to retention and growth.

What You'll Bring

• Proven success in upselling, cross-selling, or customer success roles, with measurable impact on revenue growth or retention.
• Strong communication and presentation skills, with the ability to tailor messages for different audiences, from individual educators to school leaders.
• A collaborative approach by confidently working across departments to align onboarding with wider business goals.
• Highly organised, proactive, and customer-focused, with excellent attention to detail.
• A genuine passion for education and supporting those who teach is essential.

What We Offer

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities. Here’s a couple of the things that make [Employer hidden — sign up to reveal] a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and [Employer hidden — sign up to reveal] subscriptions.
• Quarterly company awards programme
• Seasonal events
• Referral scheme
• Company sick pay after 3 months of service
• After probation - cycle-to-work scheme
• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave

If you are ready to be a trusted advisor who supports customers to get the most out of our services, apply now!