About the role

The Pensions Service is looking for a highly motivated individual to join our Operations team as a Pensions Officer. You will be performance focused and driven to provide excellent customer service. You must demonstrate a flexible approach to delivering all aspects of pension administration. We are a very friendly team and there is plenty of opportunity for development within the Pensions Service.

If you have any queries please contact: [Employer hidden — sign up to reveal]

What will you be doing?

The Pensions Officer role sits within the Operations Team & is responsible for pension administration tasks including processing benefit calculations, data input and validation, responding to queries from members, employers, pensioners and dependents, peer check colleagues’ casework, updating/processing member records with the relevant information. This fast-paced customer facing role is critical to ensure casework is either dealt with immediately at the point of contact or is efficiently allocated to the appropriate casework team.

About you

You’ll need previous experience of working within the LGPS and ideally experience in a similar role. Your excellent communication skills and confidence with analysing pension issues and offering sound, reliable and professional information will enable you to explain clearly complex pension issues to non-specialists. You will be able to pay high attention to detail to ensure all tasks are processed efficiently and accurately in line with the LGPS regulations using a variety of MS Office and IT resources. Previous experience using Altair and/or ERP is advantageous. We will provide full and comprehensive training to give you the skills and confidence you need to complete the role.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | [Employer hidden — sign up to reveal]

About us

At [Employer hidden — sign up to reveal], it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make [Employer hidden — sign up to reveal] a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of [Employer hidden — sign up to reveal] and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. The following film was created by us to communicate our intentions - watch [Employer hidden — sign up to reveal] colleagues explain what DEI means to us. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [Employer hidden — sign up to reveal] for support. [Employer hidden — sign up to reveal], where careers thrive.

Attached documents

• Job Description / Person Spec