Saturday Assistant

About the role

To work as part of a team, delivering a wide range of frontline LibraryPlus services to a high standard. To support and coach customers to develop their IT skills, enabling them to self-serve using the WNC website and other online services effectively and confidently. To understand the volunteer journey and promote volunteering opportunities in libraries and the wider community. To support and coach library volunteers. Accountable to the Library Manager. This role sits within Libraries, Museums and Community Hubs, part of the Communities & Opportunities Directorate in [Employer hidden — sign up to reveal].

What will you be doing?

• Provide a first point of customer service for a diverse range of customers and enquiries. Using enquiry skills, identify customer needs and the appropriate resolution. Understand and deliver the Quality Standards for Presentation and Behaviour. Ensure volunteers and partner organisations adhere to these standards.
• Be familiar with the current offer provided by partner organisations, including internal partners such as Adult Learning and Registration Services, to support them in delivering their services and to refer and signpost customers effectively.
• Promote volunteering opportunities. Provide and support activities and services for the whole community including those for families with children under 5 (such as Rhymetime).
• Be knowledgeable and effective in the use of a variety of IT systems to process all sales transactions accurately, enrol new members, and be competent in the use of the Library Management System.
• Be responsible for self-development ensuring an awareness of [Employer hidden — sign up to reveal] and LibraryPlus strategies in order to contribute to continuous improvement, culture, and consistency of service delivery.
• Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours.
• Demonstrate awareness and understanding of other people's behavioural, physical, social and welfare needs and ensure reasonable care is taken for health, safety and welfare.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | [Employer hidden — sign up to reveal].

About us

At [Employer hidden — sign up to reveal], it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [Employer hidden — sign up to reveal] for support.

[Employer hidden — sign up to reveal], where careers thrive.

Attached documents

• JD_West_Saturday_Assistant_Job_Description_and_Person_Specification July23.pdf