Trainee Customer Service Advisor

About the role

The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact. The hours of work could be either 9am to 5pm or 10am to 6pm.

• Providing first class customer-orientated advice and information service to the Customers and visitors to [Employer hidden — sign up to reveal], at the Councils One Stop Shop/Reception areas and Contact Centre.
• To be an advocate for the delivery of service excellence across the council, and all our external partners.
• To complete administrative tasks to an acceptable standard within any deadline or targets that have been set.
• To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community.

This role is not covered under the government skilled worker Standard Occupational Classification (SOC) codes for skilled worker sponsorship. Applications found to contain AI generated content may be subject to disqualification. Thank you to anyone who has applied previously. Currently, we are only considering new applications. Please submit your application at the earliest opportunity, as we may close this vacancy early once a high volume of applications has been received. If you are successfully shortlisted you will be required to attend an Assessment Centre on 19th May.

What will you be doing?

As a Trainee Customer Service Advisor at [Employer hidden — sign up to reveal], you will be the welcoming face and voice for our customers, addressing their inquiries via phone, face-to-face, email and webchat with enthusiasm and accuracy. You’ll guide and inform customers about our wide range of services, passionately advocate for service excellence, and stay up-to-date to provide exceptional support. Working closely with a fantastic team, you’ll strive to exceed performance targets and make a positive impact on our local community. These roles are based in our vibrant offices in Northampton, Towcester, and Daventry.

About you

We are looking for like-minded colleagues who:

• Can provide an effective customer-focused service.
• Can work closely with colleagues to seek feedback and resolve complaints.
• Meet performance targets.
• Have a flexible approach.
• A 'can-do' attitude
• Excellent communication and listening skills
• Able to work as a team
• Attention to Detail
• Engaging Personality
• Problem-Solver

These roles will be based in Northampton, but there are also opportunities within our Towcester and Daventry offices.

Our benefits

For more information, visit Why you should work for us | [Employer hidden — sign up to reveal].

About us

At [Employer hidden — sign up to reveal], it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of [Employer hidden — sign up to reveal] and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. The following film was created by us to communicate our intentions - watch [Employer hidden — sign up to reveal] colleagues explain what DEI means to us. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [Employer hidden — sign up to reveal] for support. [Employer hidden — sign up to reveal], where careers thrive.